Patient Access Advocate
3 weeks ago
Network Navigation - 8212
Description
JOB SUMMARY: Patient access advocates serve an essential role at Hancock Health as the patient liaison to ensure an easy and pleasant patient journey. Patient access advocates are dedicated to providing best first impressions for our patients, visitors, customers and physicians. This role is responsible for front line support to the Patient Access Department, including answering phones, scheduling appointments, and coordinating general requests, as well as information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling,
The Patient Access Advocates must be self-driven and able to multitask and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team-oriented and contributes to achieving department goals.
JOB SPECIFIC CORE COMPETENCIES:
- Customer Service-oriented: The patient access advocate will be extremely customer service-oriented, with a patient first attitude.
- Communication skills: The patient access advocate will have excellent communication and interpersonal skills, especially when it comes to interacting with patients and other hospital associates over the phone or in person if required.
- Organizational skills: This role requires strong administrative and organizational skills to help manage responsibilities effectively.
- Attention to detail: The patient access advocate should have the ability to multitask and maintain a strong attention to detail.
- Technical skills: Proficiency in Microsoft Office suite (Outlook, Excel, Word) and other communication tools. Meditech experience preferred but not required. After training, will need to be proficient in technology tools.
- Ability to function independently and as a team player in a fast-paced environment
- Strong written and verbal communication skills and excellent spelling
- Responsible for the registration, referral coordination, and scheduling of visits for the department
- Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, collecting financial paperwork (e.g., patient responsibility statement, etc.), and co-payment as required
- Successfully completes and actively participates in ongoing, required Meditech and customer service training
- Has the attitude and mindset of 'This patient or challenge is mine to own until I successfully satisfy or solve in a timely manner or pass it off to someone committed to doing the same.'
- May float to other areas throughout the department
- Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
- Performs other duties as assigned
Demonstrates the following competencies:
- Communication and Interpersonal
- Focus on the needs of the patient with each interaction
- Answers phone calls promptly and courteously with a smile to provide a positive impression of Hancock Health.
- Directs calls appropriately for patient assistance.
- Effectively communicates in a timely and professional manner
- Answer high-volume inbound customer calls via an automated phone system
- Make outbound calls to patients, referrals, and sales as needed
- Utilize resources to troubleshoot and resolve patient issues
- Educate and inform patients on use of Meditech portal.
- Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party
- Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person
- Schedules any necessary follow up appointments for patients, including any specialty or ancillary services as possible
- Assists with referrals and pre-certifications, at the time of encounter
- Properly utilizes and maintains patient recall and reschedule lists
- Maintains a high regard for confidentiality and abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
- Schedule patient appointments, evaluations, or tests/procedures by interpreting physician orders, by patient need, or by established protocols. Provide patient with instructions or preparation for the test/procedure
- Organizational
- Establishes files, maintains information, and scans medical records in a timely and organized manner
- Processes multi-channel messages related to patient and/or physician requests regarding: appointments, evaluations, referrals, prescriptions, and complaints
- Accurately performs medical record maintenance
- Scan necessary documents into electronic health record
- Electronically validates medical, demographic, insurance, and financial data in a timely and courteous manner
EXPECTED BEHAVIORS:
Attitude/Customer Competencies
- Caring, compassionate, and approachable in all customer contacts
- Privacy - respects customers' right to privacy and modesty
- Confidentiality - maintains customers' confidentiality
- Telephone etiquette - speaks so that customers hear a smile
- Appearance - takes personal ownership of appearance and that of work environment
- Initiative - takes necessary steps to fix problems immediately
- Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs
- Timely service - recognizes that customers' time is very valuable; provides them with prompt service
- Customer information/education - provides customers with the best information needed to make informed choices
- Demonstrates advocacy, respect and truth telling
- Demonstrates accountability for own actions
- Demonstrates the ability to respectfully address interpersonal conflicts
- Takes initiative to help others
- Demonstrates a learning attitude toward solving problems
- Demonstrates openness to change and new learning
- Reports to work on time and has regular attendance
- Adheres to practice defined dress code
- Attends staff meetings
- Respects the needs, expectations and rights of all individuals
- Advocates the rights of all to a safe environment
- Uses sensitivity to cultural diversity to guide decision-making
CERTIFICATION/LICENSE: None
ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS:
- High school diploma or GED
- 1 - 2 years' experience working in a hospital clerical, call center and/or customer service-related position strongly preferred
- Experience in healthcare and knowledge of medical terminology are preferred but not required
- Excellent interpersonal, communication, and presentation skills
- Proficiency in Microsoft suite (Outlook, Word, Excel, PowerPoint) is preferred
- Must be able to type 40 words per minute and be comfortable with learning new computer skills.
- Mastery of standard office equipment and comfortable learning new skills (e.g., telephone, pager, copier, fax, and projector).
- Comprehension of department-specific associate duties and processes.
Full-Time/Part-Time
Full-Time
Shift
Days
Resubmittal due to closure after 120 days open?
Number of Openings
Exempt/Non-Exempt
Position
Patient Access Advocate (742)
Number of Openings
1
Exempt/Non-Exempt
Non-Exempt
Open Date
5/28/2024
Location
Network Navigation
About the Organization
YOUR HEALTH IS OUR LIFE
Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.
A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.
OUR MISSION
To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.
OUR VISION
To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.
OUR VALUES
Exceptional | Honorable | Devoted | Reliable | Kind
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
-
Patient Access Advocate
5 days ago
Greenfield, United States Hancock Regional Hospital Full timeCategory Network Navigation DescriptionJOB SUMMARY: Patient access advocates serve an essential role at Hancock Health as the patient liaison to ensure an easy and pleasant patient journey. Patient access advocates are dedicated to providing best first impressions for our patients, visitors, customers and physicians. This role is responsible for front line...
-
Patient Access Advocate
3 weeks ago
Greenfield, United States Hancock Regional Hospital Full timeCategory Network Navigation - 8212 DescriptionJOB SUMMARY: Patient access advocates serve an essential role at Hancock Health as the patient liaison to ensure an easy and pleasant patient journey. Patient access advocates are dedicated to providing best first impressions for our patients, visitors, customers and physicians. This role is responsible for...
-
Patient Access Specialist
5 days ago
Greenfield, United States Hancock Regional Hospital Full timeCategory Network Navigation DescriptionJOB SUMMARY: Patient access specialists are a critical part of the Patient Access department and serve as a clinical resource for both the Patient Access Advocate and the patient. This role is responsible for resolving more complex scheduling needs, clinical questions and working with physicians, physician offices and...
-
Patient Access Specialist
4 weeks ago
Greenfield, United States Hancock Regional Hospital Full timeCategory Network Navigation - 8212 DescriptionJOB SUMMARY: Patient access specialists are a critical part of the Patient Access department and serve as a clinical resource for both the Patient Access Advocate and the patient. This role is responsible for resolving more complex scheduling needs, clinical questions and working with physicians, physician...
-
Patient Access Specialist
4 weeks ago
Greenfield, United States Hancock Regional Hospital Full timeCategory Network Navigation - 8212 DescriptionJOB SUMMARY: Patient access specialists are a critical part of the Patient Access department and serve as a clinical resource for both the Patient Access Advocate and the patient. This role is responsible for resolving more complex scheduling needs, clinical questions and working with physicians, physician...
-
Patient Access Specialist
3 weeks ago
Greenfield, United States Hancock Regional Hospital Full timeCategory Network Navigation - 8212 DescriptionJOB SUMMARY: Patient access specialists are a critical part of the Patient Access department and serve as a clinical resource for both the Patient Access Advocate and the patient. This role is responsible for resolving more complex scheduling needs, clinical questions and working with physicians, physician...
-
Patient Access Specialist
3 weeks ago
Greenfield, United States Hancock Regional Hospital Full timeCategory Network Navigation - 8212 DescriptionJOB SUMMARY: Patient access specialists are a critical part of the Patient Access department and serve as a clinical resource for both the Patient Access Advocate and the patient. This role is responsible for resolving more complex scheduling needs, clinical questions and working with physicians, physician...
-
Patient Access Specialist
3 weeks ago
Greenfield, United States Hancock Regional Hospital Full timeCategory Network Navigation - 8212 DescriptionJOB SUMMARY: Patient access specialists are a critical part of the Patient Access department and serve as a clinical resource for both the Patient Access Advocate and the patient. This role is responsible for resolving more complex scheduling needs, clinical questions and working with physicians, physician...
-
Patient Access Team Lead Clinical
5 days ago
Greenfield, California, United States Hancock Regional Full timeDescription JOB SUMMARY: The Patient Access Team Lead - Clinical will be focused on overseeing a team of Patient Access Advocates and Patient Access Specialists. Daily, this position will help to resolve clinical and non-clinical patient issues and will work with physicians, physician offices and other clinical staff to resolve the issues in a timely...
-
Patient Service Representative Imaging
2 weeks ago
Greenfield, United States Advocate Aurora Health Full timeDepartment: 05520 Lakeshore Southpointe - Imaging Services Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Full time position, 40 hours scheduled weekly. Hours are generally Monday - Friday, 6:30am-3:00pm. Every other week 8:30-5:00pm Rotation of weekends at Layton Clinic Major Responsibilities: Greets...
-
Greenfield, United States Advocate Aurora Health Full timeDepartment: 02190 AMG Edgerton - Immediate Care Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Clinic hours are 6:45 a.m. - 10 p.m. Sunday through Saturday. Mixture of first and second shift. Schedule would vary. Every other weekend rotation, and holiday rotation. Coverage to other locations may be...
-
Greenfield, United States Advocate Aurora Health Full timeDepartment: 02190 AMG Edgerton - Immediate Care Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Clinic hours are 6:45 a.m. - 10 p.m. Sunday through Saturday. Mixture of first and second shift. Schedule would vary. Every other weekend rotation, and holiday rotation. Coverage to other locations may be...
-
Clinical Office Assistant
2 days ago
Greenfield, United States Advocate Aurora Health Full timeDepartment: 38300 Aurora St. Lukes Medical Center - Sleep Center Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday 8am - 4:30pm Major Responsibilities: Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests...
-
Pediatric Dermatologist – Milwaukee, WI
4 weeks ago
Greenfield, United States Advocate Health Full timeJoin one of the nations largest, most respected health systems and experience what it means to live well. Advocate Health is seeking a Pediatric Dermatologist to join our physician-led medical group and serve its patients in Milwaukee, WIJob detailsCover 3 sites in the Greater Milwaukee areaWork alongside Adult Dermatologists & other Pediatric...
-
Pediatric Dermatologist – Milwaukee, WI
3 weeks ago
Greenfield, United States Advocate Health Full timeJoin one of the nations largest, most respected health systems and experience what it means to live well. Advocate Health is seeking a Pediatric Dermatologist to join our physician-led medical group and serve its patients in Milwaukee, WIJob detailsCover 3 sites in the Greater Milwaukee areaWork alongside Adult Dermatologists & other Pediatric...
-
Patient Access Service Rep, Fcp
2 weeks ago
Greenfield, United States Froedtert Health Full time**Discover. Achieve. Succeed. **#BeHere** *** **Location: US:WI:GREENFIELD at our CP-FASTCARE CLIN GRNFLD MEIJER facility.*** **This job is ON - SITE.** **FTE: 0.700000** **Shift: Shift 4** **Job Summary**: The Patient Access Service Representative (PASR), follows the Froedtert and the Medical College Performance Excellence Customer Service Standards....
-
Greenfield, United States Advocate Aurora Health Full timeAdvocate Aurora Health is seeking a Registered Nurse (RN) Clinic Orthopedics for a nursing job in Greenfield, Wisconsin.Job Description & RequirementsSpecialty: OrthopedicsDiscipline: RNDuration: Ongoing40 hours per weekShift: daysEmployment Type: Staff We want our teammates and their families to Live Well. Actual compensation offered in the Pay Range of...
-
Greenfield, United States Advocate Aurora Health Full timeJob DescriptionAdvocate Aurora Health is seeking a Registered Nurse (RN) Clinic Orthopedics for a nursing job in Greenfield, Wisconsin.Job Description & RequirementsSpecialty: OrthopedicsDiscipline: RNDuration: Ongoing40 hours per weekShift: daysEmployment Type: StaffWe want our teammates and their families to Live Well. Actual compensation offered in the...
-
Clinic Radiology Technologist
3 weeks ago
Greenfield, United States Advocate Aurora Health Full timeAdvocate Aurora Health is seeking a Clinic Radiology Technologist for a job in Greenfield, Wisconsin.Job Description & RequirementsSpecialty: Radiology TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing30 hours per weekShift: eveningsEmployment Type: Staff Major Responsibilities:Competently performs basic to advanced radiologic procedures...
-
Clinic Radiology Technologist
3 weeks ago
Greenfield, United States Advocate Aurora Health Full timeAdvocate Aurora Health is seeking a Clinic Radiology Technologist for a job in Greenfield, Wisconsin. Job Description & Requirements Specialty: Radiology Technologist Discipline: Allied Health Professional Duration: Ongoing 30 hours per week Shift: evenings Employment Type: Staff Major Responsibilities: Competently performs basic to advanced radiologic...
