Dispatcher

More Information about this Job

The NEMT Operations dispatcher is responsible for working as part of a dispatch team to assign non-emergency ambulance transportation needs efficiently and in accordance with established processes. Responsible for receiving, recording, and effectively managing Assures all assigned duties are completed including but not limited to monitoring and addressing emails, spreadsheets, trip routing, charting, private pays and additional duties in accordance to various contracts. Consistently uses internal/external communication and information management systems.

This position supports ComTrans ambulance and specialty transportation including the Ride to Care program, and any additional contracts. This position utilizes business knowledge, independent and creative thinking. ComTrans is a safety sensitive company.

Job description(s) are subject to change based on business necessity.

EMPLOYEE STATUS: Regular: Full-time; $23.10 per hour depending on experience and if you become credentialed to drive/non-exempt position.

SCHEDULE:

Monday- Friday 16:00-00:30

REQUIREMENTS:

Education: High School Graduate or equivalent preferred but not required

Experience: 2-4 years of experience in routing and dispatch preferred.

Age: All ComTrans employees must be at least 18 years old.

Skills, Knowledge and Abilities:

The Dispatcher must be able to:

• Communicate effectively both verbally and written in English.
• Demonstrate a functional knowledge of dispatch tasks including but not limited to routing, scheduling, mapping, time constraints, and data entry.
• Allocates ambulance resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Maintain an organized and efficient work environment.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for generating applicable reports and checking for accuracy.
• Demonstrate a functional of the geography of the Tri-County region, streets, addresses, directions.
• Multi-task, balance workload, and demonstrate good organization skills.

• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

• Work independently with little supervision.
• Be a strong team player.
• Understand customer service internally and externally.
• Utilize information systems including but not limited to Ecolane, CloudTrans, AngleTrack, and the Microsoft Office suite of Programs.
• Able to quickly learn and become an expert in routing program(s)
• Use sound judgment in making decisions and solving problems.
• Utilize time management skills - prioritizing and planning.

Physical Requirements:

While performing duties of this job, must be able to:

• Stand, reach and extend arms
• Grasp, feel objects or controls
• Reach with hands and arms
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to lift at least 10 pounds
• Sit for extended periods of time
• Perform repetitive activities such as typing, using a telephone, computer mouse
• Must have adequate visual acuity as required to perform activities such as using a telephone, viewing a computer terminal, reading, preparing, and analyzing data.

RESPONSIBILITIES:

• Ensure scheduled trips that require manual assignment are routed to external providers.
• Process same day and urgent requests, communicating directly with crews, medical providers, and consumers including but not limited to identifying and responding to transportation issues to resolve trip issues (late, no-shows, etc.)
• Review trips requests for accuracy (address, appointment time, return times, etc.)
• Provide customers with trip confirmations and ETA's, call providers when necessary.
• Work with providers in providing trip data.
• Meet or exceed established call handling and customer service expectations.
• Perform data entry as required
• Other duties as assigned.

REPORTING RELATIONSHIPS:

This position reports to the Program Manager

MEASUREMENTS OF PERFORMANCE:

The Program Manager will evaluate the performance contribution of the Dispatcher:

• Ability to process trips efficiently
• High level of customer service
• Effective Communication
• Responsiveness to deadlines
• Timeliness, accuracy & completion of duties
• Attendance and Reliability

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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