Care Navigator
1 month ago
Who We Are: Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled, our integrated care approach addresses the whole person with proactive, coordinated support focused on clinical, behavioral, social, and emotional needs across cardiometabolic and related conditions. Following evidence-based guidelines and clinical best practices, our solution is scalable for health plans, providers, health systems, and life sciences. What You'll Do: The Care Navigator – Operations Administrator is a remote role within our Clinical team that is responsible for handling administrative and operational for support our members. In this role, the Care Navigator Operations Administrator will transcribe laboratory results, submit device orders, and monitor/process incoming faxes, emails, and voicemails. This position collaborates closely with our clinicians and plays a pivotal role in delivering outstanding customer service to our members. Primary Responsibilities: Transcribe Laboratory results. Submit device orders (e.g. blood glucose meter, blood pressure monitor, ketone meter, and scale). Monitor and process incoming faxes, emails, and voicemails pertaining to members (e.g. incoming labs, patient messages, provider messages, etc.). Simultaneously navigate three technology platforms (e.g. patient service center with an integrated call center, EHR system, and member-facing app). Provide outstanding customer service to all members. Compose thoughtful and personalized responses to members on a variety of topics. Collaborate with clinicians, team leads, and clinical managers. Use critical thinking skills to address member inquiries while always aiming to achieve resolution. Support with outbound and inbound calls to members as needed. Other duties as assigned. Requirements and Experience: 2+ years of healthcare/clinical experience. Administrative/clerical experience preferred. Passionate about customer service and member satisfaction. Ability to work independently and as part of a team. Strong problem solving, critical thinking, and organizational skills. Strong communication and time management skills. Must be comfortable setting up and maintaining company-issued equipment (e.g. laptop, monitor, etc.). Basic understanding of EHR/EMR applications. Proficiency in Microsoft Office. Must live in the United States Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws. Current job openings at Cecelia Health are listed on our careers page . We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video. Powered by JazzHR
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Care Navigator
1 month ago
Boston, United States Boston Community Pediatrics Full timeCARE NAVIGATOR JOB DESCRIPTION About Boston Community Pediatrics Boston Community Pediatrics (BCP) is starting a movement to change the way healthcare is delivered to all children, regardless of income. Join us! BCP is a nonprofit pediatric private practice, the first of its kind in Massachusetts. Its mission is to bring equity to pediatric healthcare by...
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Care Navigator
4 weeks ago
Boston, United States Boston Community Pediatrics Full timeCARE NAVIGATOR JOB DESCRIPTION About Boston Community Pediatrics Boston Community Pediatrics (BCP) is starting a movement to change the way healthcare is delivered to all children, regardless of income. Join us! BCP is a nonprofit pediatric private practice, the first of its kind in Massachusetts. Its mission is to bring equity to pediatric healthcare by...
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Care Navigator
1 month ago
Boston, United States Boston Community Pediatrics Full timeCARE NAVIGATOR JOB DESCRIPTION About Boston Community Pediatrics Boston Community Pediatrics (BCP) is starting a movement to change the way healthcare is delivered to all children, regardless of income. Join us! BCP is a nonprofit pediatric private practice, the first of its kind in Massachusetts. Its mission is to bring equity to pediatric healthcare by...
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Care Navigator
4 weeks ago
Boston, United States Boston Community Pediatrics Full timeCARE NAVIGATOR JOB DESCRIPTION About Boston Community Pediatrics Boston Community Pediatrics (BCP) is starting a movement to change the way healthcare is delivered to all children, regardless of income. Join us! BCP is a nonprofit pediatric private practice, the first of its kind in Massachusetts. Its mission is to bring equity to pediatric healthcare by...
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Care Navigator
4 weeks ago
Boston, United States Boston Community Pediatrics Full timeCARE NAVIGATOR JOB DESCRIPTION About Boston Community Pediatrics Boston Community Pediatrics (BCP) is starting a movement to change the way healthcare is delivered to all children, regardless of income. Join us! BCP is a nonprofit pediatric private practice, the first of its kind in Massachusetts. Its mission is to bring equity to pediatric healthcare by...
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Care Navigator
1 month ago
Boston, United States Boston Community Pediatrics Full timeCARE NAVIGATOR JOB DESCRIPTION About Boston Community Pediatrics Boston Community Pediatrics (BCP) is starting a movement to change the way healthcare is delivered to all children, regardless of income. Join us! BCP is a nonprofit pediatric private practice, the first of its kind in Massachusetts. Its mission is to bring equity to pediatric healthcare by...
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Care Navigator-2
2 weeks ago
Boston, United States East Boston Neighborhood Health Center Full time**Thank you for your interest in careers at EBNHC!**: Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to...
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Care Navigator-2
1 month ago
Boston, United States East Boston Neighborhood Health Center Full timeThank you for your interest in careers at EBNHC! Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the...
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Care Navigator-2
3 weeks ago
Boston, United States East Boston Neighborhood Health Center Full timeThank you for your interest in careers at EBNHC! Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the...
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Ssvf Health Care Navigator
3 weeks ago
Boston, United States New England Center and Home for Veterans Full time**Position** **Title**:SSVF Health Care Navigator **Supervisor**:SSVF Program Coordinator **Department**:Human Services **Exemption**:Non - Exempt **Updated**:April 2024 **Job Summary**: As part of the Supportive Services for Veteran Families (SSVF) team, the Health Navigator will link Veterans experiencing or at risk for homelessness to medical care,...
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Ssvf Health Care Navigator
2 weeks ago
Boston, United States New England Center and Home for Veterans Full time**Position Title**:SSVF Health Care Navigator **Supervisor**:Director of Community Stabilization Services **Department**:Human Services Department/SSVF **Exemption**:Non - Exempt **Job Summary**: As part of the Supportive Services for Veteran Families (SSVF) team, the Health Navigator will link Veterans experiencing or at risk for homelessness to medical...
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Care Navigator-2
3 weeks ago
East Boston, United States NeighborHealth Corporation Full timeThank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and...
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Care Navigator
4 weeks ago
Boston, United States Cecelia Health Full timeWho We Are: Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled, our integrated care approach...
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Care Navigator
1 month ago
Boston, United States Cecelia Health Full timeJob DescriptionJob DescriptionWho We Are:Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled,...
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Care Navigator
1 month ago
Boston, United States Cecelia Health Full timeJob DescriptionJob DescriptionWho We Are:Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled,...
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Care Navigator
2 days ago
Boston, United States Cecelia Health Full timeJob DescriptionJob DescriptionWho We Are:Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled,...
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Care Navigator
4 weeks ago
Boston, United States Cecelia Health Full timeJob DescriptionJob DescriptionWho We Are:Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled,...
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Care Navigator
4 weeks ago
Boston, United States Cecelia Health Full timeJob DescriptionJob DescriptionWho We Are:Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled,...
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Patient Navigator
4 days ago
Boston, United States Brigham & Women's Hospital - Brigham Health Full timeThe Brigham and Women's Hospital (BWH) Primary Care Transitions Clinic is expanding its infrastructure to include navigation services for patients. The Transitions Clinic is a post-hospital discharge clinic for patients with no current primary care p Navigator, Patient, Clinic, Healthcare, Transportation, Insurance
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Patient Experience Navigator, Urgent Care
2 weeks ago
Boston, Massachusetts, United States Mass General Brigham Full timePatient Experience Navigator, Urgent Care - Boston Common Description About Us Mass General Brigham Integrated Care is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring...
