Customer Care Specialist 1
2 weeks ago
The Customer Care Specialist 1 provides excellent service to our Members and Customers via phone and in person. They engage in a friendly and professional manner while actively listening to concerns. They answer questions, resolve problems, and provide trouble-shooting assistance. They communicate in an energetic fashion that is empathetic, courteous, and professional. The Customer Care Specialist 1 is an advocate for Members and Customers and seeks to resolve concerns on the first call or visit.
Primary Position Responsibilities
- Responsible for taking the initiative to gain knowledge and experience by utilizing internal resources (i.e., knowledge capture, training materials, Teams posts).
- Directs Members / Customers, general public and others to proper person or department according to their needs.
- Advises CoServ Members / Customers of energy conservation measures, billing rates, and CoServ payment options.
- Assists Members / Customers with all related questions concerning electric and gas bills.
- Updates account information as needed.
- Handles difficult calls while maintaining poise, courtesy, and professionalism.
- Consistently meets department standards.
- Researches misapplied payments and make necessary adjustments.
- Possesses a working knowledge of the disconnect policy for both gas and electric accounts.
- Creates service orders for Assets Protection to process damage claims.
- Initiates payment arrangements.
- Takes service orders for connects and disconnects.
- Initiates check requisitions.
- Monitors and follows up on special circumstances with Members / Customers when applicable.
- Understands the service order process and correctly initiates the service order type to the appropriate department.
- Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
- Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.
Secondary Position Responsibilities
- Performs other duties and activities as directed.
- None
Education and Certifications Required
- High School Diploma or G.E.D equivalency.
- Associates degree or two years post-secondary education in business or communications.
- One year of customer service experience in a contact center or retail environment.
- Two years of experience in a contact center environment.
- Basic typing and 10-key skills
- Knowledge of basic mathematics (addition, subtraction, percentages)
- Effective oral and written communication
- Ability to work in a team environment
- Good judgement and problem-solving skills
- Must be dependable, reliable, and punctual.
- Ability to use standard office / business equipment
- Ability to observe all safety rules and regulations
- Knowledge of Microsoft Office Suite (Excel, Word, Outlook, etc.)
- Bilingual in Spanish
- Operates office equipment such as a computer, telephone, fax machine, copier, etc.
- Indoor, office environment.
- Ability to lift a minimum of 25 pounds.
- Ability to sit for long periods of time.
- Requires frequent sitting, standing, walking, bending, and reaching.
- Ability to work extended and flexible hours as needed and directed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
-
Patient Care Technician 1
4 weeks ago
Corinth, United States Fresenius Medical Care Full timePURPOSE AND SCOPE: Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a...
-
Patient Care Technician 1
3 weeks ago
Corinth, United States Fresenius Medical Care Full timePURPOSE AND SCOPE: Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a...
-
Child Support Specialist
1 month ago
Corinth, United States YoungWilliams Full timeSummary of PositionThe Child Support Specialist is responsible for initiating locate, intake, establishment, enforcement, or interstate actions for the establishment of paternity, establishment of a support order, enforcement of a support order, and the collection of current and delinquent child support. This individual ensures that all State, Federal, and...
-
Patient Care Technician
4 weeks ago
Corinth, United States Fresenius Medical Care North America Full time**POSITION FEATURES:** Willing to Train **PURPOSE AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for...
-
Patient Care Technician
3 weeks ago
Corinth, United States Fresenius Medical Care North America Full time**POSITION FEATURES:** Willing to Train **PURPOSE AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for...
-
Caregiver
1 week ago
Corinth, United States Broadway Home Care Full time**Broadway Home Care** is looking for a couple of **Caregivers (PCA or HHA) **to join our growing team in **Northern Saratoga County, NY!** Our **Caregivers **(PCA/HHA) are responsible for the physical care and emotional support of our clients who may no longer be able to take care of themselves due to illness, injury, surgery, or...
-
Peer Support Specialist
1 week ago
Corinth, United States RISE Housing and Support Services Full timeJob DescriptionJob DescriptionRISE Housing and Support Services has an opportunity for an empathetic, dedicated, and compassionate individual to provide peer support to our residents at our apartment program. A successful candidate will be able to assist residents in cultivating the skills they need to build self-confidence and gain independence. This...
-
Peer Support Specialist
2 weeks ago
Corinth, United States RISE Housing and Support Services Full timeJob DescriptionJob DescriptionRISE Housing and Support Services has an opportunity for an empathetic, dedicated, and compassionate individual to provide peer support to our residents at our apartment program. A successful candidate will be able to assist residents in cultivating the skills they need to build self-confidence and gain independence. This...
-
Social Insurance Specialist
3 weeks ago
Corinth, Mississippi, United States Social Security Administration Full timeSummaryLOCATION:This position is located in the Corinth MS FOTOUR OF DUTY:Full-time, 8 hrs. per day, Monday-Friday.Flextime/Alternate work schedules may be available; Note: Part-time employees are eligible to apply but may not be converted to full-time by way of this announcement. Incumbent may be required to travel.TYPE OF POSITION:Permanent...
-
Social Insurance Specialist
1 month ago
Corinth, Mississippi, United States Social Security Administration Full timeSummaryLOCATION:This position is located in the Corinth MS FOTOUR OF DUTY:Full-time, 8 hrs. per day, Monday-Friday.Flextime/Alternate work schedules may be available; Note: Part-time employees are eligible to apply but may not be converted to full-time by way of this announcement. Incumbent may be required to travel.TYPE OF POSITION:Permanent...
-
Wireless Sales Specialist
3 weeks ago
Corinth, United States Russell Cellular Full timeJob DescriptionJob DescriptionResponsibilitiesYou will get to know your customers and to discover their needsYou will provide them with individualized customer service in order to equip them with the wireless products and services they needAs a Retail Sales Representative, you will practice Russell Cellular's core values of Integrity, Expertise,...
-
Elderly Caregiver
4 weeks ago
Corinth, United States Broadway Home Care Full timeBroadway Home Care - Broadway Home Care is seeking a Elderly Caregiver (PCA or HHA) to become a part of our team! You will provide routine personal care and help to patients within the patient's home. We are currently seeking an individual to work with a client in the Saratoga County, NY area. Job Qualities Needed: A reliable, patient, and caring person No...
-
Elderly Caregiver
3 weeks ago
Corinth, United States Broadway Home Care Full timeBroadway Home Care - Broadway Home Care is seeking a Elderly Caregiver (PCA or HHA) to become a part of our team! You will provide routine personal care and help to patients within the patient's home. We are currently seeking an individual to work with a client in the Saratoga County, NY area. Job Qualities Needed: A reliable, patient, and caring person No...
-
Elderly Caregiver
7 days ago
Corinth, New York, United States Broadway Home Care Full timeBroadway Home Care - Broadway Home Care is seeking a Elderly Caregiver (PCA or HHA) to become a part of our team You will provide routine personal care and help to patients within the patient's home.We are currently seeking an individual to work with a client in the Saratoga County, NY area.Job Qualities Needed:A reliable, patient, and caring personNo prior...
-
Customer Service Rep05992 Hwy 72 E
4 weeks ago
Corinth, United States Domino's Franchise Full timeJob Description Join our team and become a part of the no. 1 pizza company in the world! Flexible part time hours! Job Duties include making pizzas and other products, oven tending, take orders, assist customers, prep product for rush, and clean equipment and store daily Qualifications: Additional Information PHYSICAL REQUIREMENTS , including, but not...
-
Customer Service Rep05992 Hwy 72 E
3 weeks ago
Corinth, United States Domino's Franchise Full timeJob Description Join our team and become a part of the no. 1 pizza company in the world! Flexible part time hours! Job Duties include making pizzas and other products, oven tending, take orders, assist customers, prep product for rush, and clean equipment and store daily Qualifications: Additional Information PHYSICAL REQUIREMENTS , including, but not...
-
Automotive Technician
4 weeks ago
Corinth, United States Firestone Complete Auto Care Full time $18 - $35Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales,...
-
Automotive Technician
3 weeks ago
Corinth, United States Firestone Complete Auto Care Full time $18 - $35Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales,...
-
Corinth, Mississippi, United States Ob Hospitalist Group Full timeLooking for OB/GYN s to join our new team at Magnolia Regional Health Center in Corinth, MS. This is a full scope generalist position for both inpatient & outpatient services.OBHG s Maternal Health Access physicians offer solutions to dramatically improve patient safety and satisfaction by caring for assigned OB & GYN patients who visit women s clinics...
-
Corinth, Mississippi, United States Ob Hospitalist Group Full timeLooking for OB/GYN s to join our new team at Magnolia Regional Health Center in Corinth, MS. This is a full scope generalist position for both inpatient & outpatient services.OBHG s Maternal Health Access physicians offer solutions to dramatically improve patient safety and satisfaction by caring for assigned OB & GYN patients who visit women s clinics...