Manager, Global IT Service Desk

3 weeks ago

East Montpelier, United States EDB Full time

A Little About Us

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

Candidate Note: This position will start remote for individuals based in the Seattle area only, with potential to go to hybrid (2-3 days/wk. onsite)

EDB is seeking a highly energized leader to manage, develop and lead our geographically dispersed IT Service Desk organization. In this highly visible and hands-on role, the Manager, Global IT Service Desk will be responsible for the design, development and implementation of technology solutions which provide key internal services to the employees of EDB.

Reporting to the CIO, the successful candidate will leverage industry knowledge and experience to guide the business through creative and transformational uses of new technologies to deliver world class service and support in a cost effective and predictable manner. Tremendous focus and investments are being made at EDB and, for those who are energized by the opportunity to be a transformational leader, it simply doesn’t get any better than this

Your impact will be

  • Everyone deserves a GREAT manager - Be one Develop your staff and nurture the next leaders in the team.

  • Ensure that we “Wow” our users by delivering prompt, professional and thorough solutions to their IT needs and to the demands of our growing business.

  • Develop business processes using Jira Service Management to provide measurable and auditable IT specific, customer service solutions.

  • Collaborate with Information Security and IT Infrastructure teams on mission critical projects, impacting users across the enterprise.

  • Ensure that user management processes are documented and strictly adhered to, and that our onboarding and offboarding processes are thorough and are executed in a timely manner.

  • Manage and monitor ongoing procurement and inventory management processes to ensure that supply-chain issues do not become a hindrance to EDB’s growth objectives.

  • Develop and manage on-call rotation for Service Desk teams.

  • Design, document and implement policies and procedures to support industry compliance demands of business and ensure unwavering adherence.

  • Prepare and deliver routine Executive Dashboards to highlight current state for Service Desk and End User Support teams.

  • Build amazing professional relationships with key internal stakeholders. Become an extension of their teams.

  • Completely OWN your domain Independently resolve critical technical issues promptly, perform root cause analysis, document all issues, and implement steps for future mitigation.

  • Communicate, Communicate, Communicate. Up, Down and Out.

What you’ll bring:

  • Bachelor’s degree or equivalent combination of education and/or experience required.

  • Prior experience within an Enterprise IT team supporting 500+ global employees.

  • 5-7+ years of combined technology experience including a minimum of 2+ years in a leadership capacity.

  • Proven track record of building amazing teams of Service Delivery professionals.

  • Customer Service skills which are 2nd to NONE.

  • Strong background in a multi-vendor, multi-platform environment (Windows, Mac, Linux).

  • Knowledge and experience with industry standard Desktop Management solutions.

What will give you an edge :

  • Hands-on experience with MDM-Workspace ONE preferred or similar

  • Hands-on experience with Jira and Confluence administration and configuration

  • Knowledge of SAML configuration practices (Okta is a plus)

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024 Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

#LI-Remote #BI-Remote

  • Manager, Global IT Service Desk

    1 week ago

    East Montpelier, Vermont, United States EDB Full time

    A Little About UsEDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the...

  • Help Desk Manager

    1 month ago

    Montpelier, United States BlueCross BlueShield of Vermont Full time

    Job DescriptionJob DescriptionBlue Cross and Blue Shield of Vermont is looking for a Help Desk Manager to join our IT Infrastructure Operations team. Our company is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced and flexible workplace, an onsite gym, fitness and wellness programs, a competitive...

  • Help Desk Manager

    4 weeks ago

    Montpelier, United States BlueCross BlueShield of Vermont Full time

    Job DescriptionJob DescriptionBlue Cross and Blue Shield of Vermont is looking for a Help Desk Manager to join our IT Infrastructure Operations team. Our company is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced and flexible workplace, an onsite gym, fitness and wellness programs, a competitive...

  • IT Service Desk Manager

    1 month ago

    North East, United States Cecil College Full time

    About Us: Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The Colleges fifth president, Dr. Mary Way Bolt, reports directly to the Board of...

  • IT Service Desk Manager

    3 weeks ago

    North East, United States Cecil College Full time

    About Us: Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board...

  • IT Service Desk Manager

    3 weeks ago

    North East, United States Cecil College Full time

    About Us: Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board...

  • IT Service Desk Manager

    3 weeks ago

    North East, United States Cecil College Full time

    About Us: Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board...

  • Service Manager

    4 weeks ago

    Montpelier, United States OPC Pest Service Full time

    Overview We're the Industry Leader Because of Leaders Like You. When you're an Orkin Service Manager, you're quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You...

  • Service Manager

    4 weeks ago

    Montpelier, United States OPC Pest Service Full time

    Overview We're the Industry Leader Because of Leaders Like You. When you're an Orkin Service Manager, you're quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You...

  • Global Payroll Senior Manager

    7 days ago

    Montpelier, Vermont, United States Amentum Full time

    Amentum Global Payroll Senior Manager Montpelier , Vermont Apply Now Pay range K (depending on experience). US Citizenship is required to apply.The Senior Manager, Global Payroll is responsible for leading and managing all payroll operations outside of the United States. This role is critical in ensuring the accuracy, compliance, and efficiency of payroll...

  • Food Service Associate

    4 weeks ago

    Montpelier, United States Global Partners Full time

    Job Description:One of Global Partner’s subsidiaries, Ramunto’s, is one of the premier pizzerias in northern New England. We are always looking for bright, pleasant and attentive, guest service-focused individuals to become part of our team and to help us fulfill our aggressive growth plans. If you are one of those people, then Ramunto’s Brick Oven...

  • Help Desk Technician

    2 weeks ago

    Montpelier, United States Vermont Mutual Insurance Full time

    To ensure end-user computer issues/needs are resolved and documented in a timely manner. Examples include: receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools. DUTIES & RESPONSIBILITIES Field incoming help requests from end-users via...

  • Help Desk Technician

    2 weeks ago

    Montpelier, United States Vermont Mutual Full time

    Job DescriptionJob DescriptionTo ensure end-user computer issues/needs are resolved and documented in a timely manner. Examples include: receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools.DUTIES & RESPONSIBILITIESField incoming help requests...

  • Associate Service Desk Specialist

    3 weeks ago

    East Lansing, United States GreenStone Full time

    At GreenStone Farm Credit Services, we're seeking an individual interested in joining our Service Desk team and be a part of a company that values innovation, collaboration, and excellence. This position provides daily IT support to GreenStone and collaboration employees. This position will be located in East Lansing, MI and is eligible for a hybrid...

  • Service Desk Associate

    7 days ago

    East Berlin, United States WEIS LLC Full time

    Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Service Desk Associate is responsible for the functions below, in addition to...

  • Service Desk Associate

    7 days ago

    East Berlin, United States Weis Markets Full time

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 30 Primrose Lane Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Service Desk Associate is responsible for the...

  • Front Desk/patient Services Coordinator

    2 days ago

    East Palo Alto, United States Reproductive Medicine Associates - RMA Network Full time

    *RMA Northern Calif nia* looking for a h d-working - eliabl - nd motivated pe - e person for our - ont desk role in our *Pal - lto *location. T - *Front Desk/ P - ent Services - rdinator* hours ill be Monday - Fri - with otating shifts from - 0am-3pm or 8am-4pm. Available for holida rotating - verage. *Jo - urpose:* The Fro esk/Patient Service -...

  • Mill Services Manager

    23 hours ago

    East Chicago, United States Phoenix Global Full time

    Job DescriptionJob DescriptionPosition Title: Mill Services Manager Reports To: General ManagerOverview of Position:The Mill Services Manager manages communication between the customer (mill) and Phoenix Global. The position ensures increasing levels of customer and employee satisfaction while improving the efficiency of manpower, materials and...

  • Global Luxury Account Manager, Bulgari, West Coast

    1 month ago

    Montpelier, United States Marriott Full time

    Marriott Global Luxury Account Manager, Bulgari, West Coast Montpelier , Vermont Apply Now Location Western Regional Office, 17872 Gillette Avenue Suite 300, Irvine, California, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Global Luxury Account Manager is a luxury specialist responsible for...

  • Global Luxury Account Manager, Bulgari, West Coast

    3 weeks ago

    Montpelier, United States Marriott Full time

    Marriott Global Luxury Account Manager, Bulgari, West Coast Montpelier , Vermont Apply Now Location Western Regional Office, 17872 Gillette Avenue Suite 300, Irvine, California, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Global Luxury Account Manager is a luxury specialist responsible for...