We are currently looking for a Full Time IT ServiceNow Developer to join our IT Servicenow Unit team located at the Information Technology working 8:00AM-5:00PM - Mo Tu We Th Fr.

Summary:

The ServiceNow Developer provides a key role in maturing the ServiceNow platform and service management practice. This individual is the technical design lead for ServiceNow code and architecture and works with key business units and process managers to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Create and customize reports, homepages, and dashboards in ServiceNow
* Ensure the ServiceNow platform and tools remain current by performing testing and installation of ServiceNow updates, patches, and new releases
* Manage ServiceNow security by managing roles and access control lists
- Train personnel in ServiceNow use and processes to include creating supporting documents, user and training guides
- Work directly with end users to resolve support issues within service now
* Chief technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality
* Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, ACLs and notifications
* Develop custom integration components (SSO, CMDB, SAS connectors etc)
* Integrate systems with ServiceNow using mid-server, web services, chat bots, email and other relevant technologies
* Develop existing and custom applications within ServiceNow.
* Create and use update sets to move customizations between ServiceNow instances
* Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
* Proactively keep ServiceNow skills current
* Troubleshoots and identifies root causes and documents problems of simple to medium complexity for assigned applications and systems
* Understands performance metrics, monitors system performance, and troubleshoots issues
* Researches new technology and recommends to leadership anything that would improve operations
* Leads efforts to define requirements, deliverables, objectives, resources, and project schedules
* Maintains confidentiality, security, and integrity of data and information
* All other duties as assigned
* Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, and workflows

Competencies:
Essential:
* Ability to collaborate with and or coordinate efforts of others
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Knowledge of industry best practices
* Knowledge of cloud, data analytics, DevOps, and artificial technology
* Knowledge of data analysis, reporting and budgeting
* Proficiency in HTML, CSS and front end frameworks
* Understand technical concepts that relate to any project
* Organizes work and assigned area logically and orderly
* Relates problems and translates understandable solutions
* Builds effective working relationships
* Organizational and time-management
* Ability to plan, organize and follow through on assignments
* Communicates verbally with team, departments, guests and management
* Prepares role specific reports

Skills:
Essential:
* Must be flexible and be able to adapt to last minute changes
* Proficiency in database access protocols

Nonessential:
* Skilled in programming

Experience:
Essential:
* 3 years directly related experience

Education:

Nonessential:
* Bachelors Other

Credentials:
Essential:
* Gaming license or permit as required by assigned position
* Standard Driver's License
* ITIL Foundation Certification
* ServNowAdminCert

Working Conditions:

Nonessential:
* Works in an office setting
* Pass pre-employment drug test