Service BDC Consultant

3 weeks ago


Bala Cynwyd, United States BMW of the Main Line Full time

Qualifications

  • Outstanding customer service skills
  • Excellent Computer skills including CRM, Excel, Google Docs, Word etc.
  • Ability to work independently, self-motivated, and organized.
  • Ability to thrive in a team environment and consistently display professional demeanor.
  • Excellent phone and email communication skills
  • Positive attitude with friendly and energetic personality
  • Have strong organizational, multitasking and time management skills.
  • Professional appearance, great interpersonal skills, and a strong work ethic.

Responsibilities

  • Responsible for handling incoming service status & appointment calls, as well as confirming service appointments.
  • Perform outgoing Parts status & TeleService phone calls for the purpose of scheduling customers proactively.
  • Coordination with our Sales and Service Team regarding statuses and customer requests.
  • Managing incoming service follow-up emails, texts, and phone calls.
  • Assist service department staff with scheduling & coordination of mobile pick-up/delivery process.
  • Ability to work evenings & Saturdays as need presents.

Benefits:

  • Generous and unique pay plan (hourly plus commission) based on appointment count and other key performance indicators.
  • Paid Vacation
  • 401K with company match
  • Excellent health benefits including vision and dental with generous company contribution.
  • Company paid life and disability with supplemental plans available.
  • Employee purchase program
  • Discounts on parts and repairs, and vehicle purchases
  • Caring work environment
  • State of the art facility


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