Patient Service Representative

6 days ago


Evanston, United States Northwestern Memorial Healthcare Full time
Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities:
  • Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
  • Completes check-in/out functions as directed.
  • Confirms and updates patient identification and demographic/insurance information.
  • Completes patient registration as needed.
  • Obtains patient consents/authorizations.
  • Collects co-payments, past due balances and point of service payments.
  • Posts payments, process billing information and perform "end of day" cash drawer closing.
  • Keeps waiting area clean and comfortable.
  • Informs patients of any delays or changes in appointment status.
  • Schedules appointments as necessary.
  • For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
  • May perform other duties as assigned.
Qualifications

Required:
  • High school diploma or GED equivalent.
  • Zero (0) to two (2) years experience in a customer service position.
Preferred:
  • Bachelor's degree.
  • Previous experience in a healthcare setting.
  • Working knowledge of medical terminology.
  • Bilingual.


Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

  • Evanston, United States Webster Dental Management Full time

    Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster...


  • Evanston, United States Webster Dental Management Full time

    Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster...


  • Evanston, United States Webster Dental Management Full time

    Job DescriptionJob DescriptionDescription:Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support...


  • Evanston, United States Northwestern Memorial Healthcare Full time

    Job Description Apply below after reading through all the details and supporting information regarding this job opportunity.The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all...


  • Evanston, United States Edward-Elmhurst Health Full time

    Patient Access Representative II - Evanston Hospital Position Highlights: - Position: Patient Access Representative II - Location: Evanston, IL - Part-Time (20 hours per week) - Hours: Monday, Friday, Saturday, Sunday 3pm-11:30pm, Rotating Weekends and Holidays - Required Travel: N/A What you will do: - Act as an internal/external resource for all...


  • Evanston, United States Edward-Elmhurst Health Full time

    Patient Access Representative II Position Highlights: - Position: Patient Access Representative II - Location: Evanston, IL - Part Time (20 hours per week) - Hours: Saturday, Sunday, Monday, Friday 3:00 PM - 11:30 PM - Required Travel: N/A What you will do: - Act as an internal/external resource for all customer groups by providing access to healthcare...


  • Evanston, United States Edward-Elmhurst Health Full time

    Patient Access Representative II - Evanston Hospital Position Highlights: - Position: Patient Access Representative II - Location: Evanston, IL - Part-Time (20 hours per week) - Hours: Monday, Friday, Saturday, Sunday 3pm-11:30pm, Rotating Weekends and Holidays - Required Travel: N/A What you will do: - Act as an internal/external resource for all...


  • Evanston, United States Northwestern Memorial Healthcare Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no...


  • Evanston, United States Northwestern Memorial Healthcare Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no...


  • Evanston, United States Northwestern Medicine Full time

    Benefits * $10,000 Tuition Reimbursement per year ($5,700 part-time) * $10,000 Student Loan Repayment ($5,000 part-time) * $1,000 Professional Development per year ($500 part-time) * $250 Wellbeing Fund per year($125 for part-time) * Matching 401(k) * Excellent medical, dental and vision coverage * Life insurance * Annual Employee Salary Increase and...


  • Evanston, United States North Shore Inc Full time

    Patient Access Representative II Position Highlights: Position: Patient Access Representative II Location: Evanston, IL Part Time (20 hours per week) Hours: Saturday, Sunday, Monday, Friday 3:00 PM - 11:30 PM Required Travel: N/A What you will do: Act as an internal/external resource for all customer groups by providing access to healthcare services in...


  • Evanston, Illinois, United States Endeavor Health - Edward-Elmhurst Healthcare Full time

    Position: Patient Access Representative II - Location: Evanston, IL Full Time (40 hours per week)Hours: Sunday-Saturday 11:00 pm-7:30 am, Rotating Weekends and HolidaysRequired Travel:N/ A - What you will do:Act as an internal/external resource fo Patient Access, Representative, Patient, Healthcare


  • Evanston, United States Edward-Elmhurst Health Full time

    Patient Access Representative II - Per Diem Position Highlights: - Position: Patient Access Representative II - Location: Evanston, IL - Per Diem/As Needed - Hours: M-F: 7am - 3:30pm, Rotating weekends and holidays as needed - Required Travel: N/A What you will do: - Act as an internal/external resource for all customer groups by providing access to...


  • Evanston, United States JB Executives Full time

    JB Executives is committed to providing exceptional customer service and sales contributions to our clients. We are pioneering the consumer experience for one of the leading food and beverage delivery companies. Working as a Customer Service Representative with us means building long-lasting customer relationships while reaching your professional goals As a...


  • Evanston, Illinois, United States R1 Full time

    Location: Ascension IL St. Francis Hospital Evanston Shift: A variety of shifts available As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting...


  • Evanston, United States PharmaGen Full time

    Overview: At **PharmaGenetics INC (PharmGen)** pharmacy is the core of our business, and our **Customer Service Representative** enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals. The job opportunity gives you an entry point to a career in health care by guiding you in taking steps towards...


  • Evanston, United States Kaizen Management Chicago Full time

    Job DescriptionJob DescriptionKaizen Management is a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Verizon Customer Service...


  • Evanston, United States U-Haul Full time

    Location: 2125 Dempster St, Evanston, Illinois 60201 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Evanston, United States Illinois Secretary of State Full time

    **Office of the Illinois Secretary of State** **Alexi Giannoulias** **Job Title**:Public Service Representative **Division**: Driver’s Services **Union**:SEIU **Location**:2100 N Ridge Rd, Evanston, IL - Cook County, Zone 2 **Salary**:Starting salary is $3,598.00 monthly **Please Note**: **Overview**: locations to perform assigned duties. **Duties...


  • Evanston, United States Pizza Hut Full time

    Description: Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for...