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IT Support Analyst

2 months ago

Erlanger, United States Archer Daniels Midland Company Full time
Job Description

IT Support Analyst - Erlanger, KY
This is an exempt level position.

Position Summary:
Main point of contact within IT for problem resolution and technical support for senior executive leadership including the Office of the Chairman and administrative staff. Advanced knowledge about desktop hardware, software, and mobility devices. Advanced understanding of mobile management tools. Advanced understanding of video and audio technology. Deliver a high level of customer service and communication for IT to all senior leaders.

Job Responsibilities:
  • Will demonstrate strong customer support skills, while assisting officers and executives of the organization
  • Demonstrate superb communication skills while building and maintaining positive working relationships with customers and colleagues in all levels of the organization
  • Maintain a positive and productive attitude in all situations, while aggressively considering alternative opportunities to provide quality service
  • Expected to convey professionalism at all times, including attire, presence, and attitude
  • Solid understanding of Microsoft productivity tools and ability to ensure users are using them and other productivity tools effectively and efficiently
  • Good attention to detail and ability to follow business processes correctly, anticipating and understanding the downstream impact and ensuring high quality the first time/every time
  • Focus on increased productivity on improving existing systems and tools, as well as researching new technology solutions and emerging technologies to evaluate and make recommendations to IT and senior leaders
  • Understanding of business and IT policies in order to ensure executive alignment to IT tools and the needs of the business
  • Takes accountability and ownership to resolve problems and demonstrates creativity in identifying reasonable solutions that benefit all parties
  • Ability to quickly gather the right information, analyze it, and make informed decisions
  • Customer centric, with the ability to elicit the trust and confidence of our colleagues, while adjusting to the needs and style of managers and executives
  • Will utilize a strong balance of technical ability with interpersonal skills
  • "Can do" attitude in solving business problems using processes and technologies, understanding the need to ask insightful questions, while seeking relevant information, applying rigorous logic and employing imagination to identify many good options
  • Ability to be available to provide assistance during normal working hours, as well as being on call during off hours, such as nights, weekends and holidays
  • A minimum of an intermediate level knowledge for installation, with a minimum of 4 years' experience troubleshooting computers, printers, productivity software, telephony and audio, and video equipment
  • Motivated to demonstrate a can-do and innovative approach in their daily activities, while always pursuing opportunities to provide improvements
  • General understanding of IT system design, architectures, methodologies and testing tools
  • General understanding and application of project management, document management, and knowledge management standard methodologies, governance and methodologies to everyday work
  • Energetic, professional, trustworthy, and able to maintain a calm demeanor under pressure, while handling conflict with integrity and resilience
  • Effective at listening, coordinating, prioritizing and multi-tasking
  • Excellent written and oral communication skills to communicate clearly and concisely by telephone, email and via new business systems
  • Easily adaptable to changes in business processes, work priorities and work environment
  • Minimum of a 2 year degree in an IT related field, or equivalent competency with a minimum of 4 years IT related experience
  • Prior experience working in a global company preferred
  • Previous experience providing executive level support preferred
Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:89001BR

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion ADM.

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
  • Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
  • Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
  • Paid time off including paid holidays.
  • Adoption assistance and paid maternity and parental leave.
  • Tuition assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.