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Desk Clerk

Location - Croft House - Aiken, SC (Sunday - Tuesday)

***PART-TIME - 27 hours per week working nights***

Summary

Responsible for providing a management presence during hours when the Community Manager or Administrative Assistant are not physically on duty. Customarily, hours of work are scheduled during the evening period and during the early morning, as well as during the day and night periods of weekends and holidays.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide Reception and Security services.
• Must be familiar with all residents.
• Accepts "turnover" information from Community manager, Administrative Assistant, or the Desk Clerk on the preceding shift. Makes initial entries on the Daily Log and assumes custody responsibility for premises.
• Notes significant data from turnover and sets up schedule for activities indicated for the shift, giving appropriate attention to special checking on sick residents, if indicated. Records log entries describing shift's activities and any unusual events or circumstances.
• Answer the lobby phone and monitor the resident's emergency signal panel in addition to the fire and burglar alarms, responding as is appropriate. In case of emergency, attempt to reach the Community Manager or Administrative Assistant after reporting fire, police, etc. If not available, an effort will be made to reach the Regional Property Manager. Judgment must be used in deciding if other residents should be involved. In such cases, Desk Clerk should seek the advice for the Community Manager or other responsible authority.
• Reports equipment malfunction, burned out lights, defects in security devices (unlocked doors, broken windows, leaking or seeping fluids, etc.) according to apparent degree of hazard, by notifying immediately or routinely on the log report and turnover.
• Special emphasis is place on the confidentiality of personal information concerning residents whether requested in person or by phone. A courteous inquiry as to the identity of the inquirer and reason for the request will usually help the Desk Clerk with the decision. If a question remains, the inquirer should courteously be referred to the Community Manager or Board Chairman. Engaging in gossip concerning residents, or participating in hurtful rumors may be grounds for dismissal.
• Other duties may be assigned.

II. SUPERVISORY RESPONSIBILITIES

None

III. SKILL & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IV. EDUCATIONAL AND/OR EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

V. LANGUAGE/MATHEMATICAL/REASONING ABILITY/OTHER SKILLS & ABILITIES

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, residents/clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detail but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

VI. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

VII. WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.

VIII. POLICIES AND PROCEDURES
The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE

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