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Customer Service Agent

2 months ago

Frisco, United States Stonebriar Chevrolet Full time

We are seeking energetic individuals to join us in our unique and fast-paced Service Department as a Customer Service Agent. If you are great at customer service and are looking for a role that has many facets, then this job is for you.  If you are a college student, or, someone who needs specific hours to work this opportunity could be great for you.  It offers some flexibility in scheduling and offers Saturday hours. This job is a great entry-level opportunity for someone who wants to get into the car business but doesn’t know where to start and may not want to work on cars or sell them.  If you have experience in a business development center, or, in a customer facing role this is a great opportunity.  We need both Cashiers and BDC Agents.  This opportunity affords you the ability to work in a great team environment and become familiar with the service side of a car dealership.  As a Customer Service Agent you may have the opportunity to cross train into various other roles on our service team.  In this role, you will be the link between the guest and the service advisors. This role can have you function as a cashier at times and working on administrative duties at other times.  This is a multi-faceted role with good customer service skills at its core. 

What’s in it for Me/Benefits

  • Great Team Environment.
  • Opportunities for advancement. Inquire about our career path or check it out on our career site.
  • A real sense of accomplishment and success from helping people achieve their goals.
  • Various weekday shifts and Saturday hours.

Responsibilities

  • Be a direct contact whether in person, or, on the phone for our customers
  • Handling financial transactions with accuracy, this includes cash, credit cards and checks.
  • Accurately handling a large number of vehicle records accurately and making sure they are filed properly.
  • Participate in team & process development sessions 

Qualifications

  • At least one previous role based in strong customer service experience
  • Must be able to work assigned shift, which includes at least some Saturdays. 
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.