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Software Support Engineer III

2 months ago

Frisco, United States NCR Atleos Full time

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

The Software Support Engineer III is a highly organized, highly technical role whose key focus is to efficiently support, maintain and improve NCR Atleos mission to drive platforms and ATM availability.

The position is responsible for maintaining the operational integrity of software applications and systems. This role involves monitoring system performance, pulling and analyzing logs, and isolating issues to ensure smooth and efficient operations. The candidate will be a subject matter expert in working closely with development and operations teams to troubleshoot problems, optimize system functionality, and contribute to the continuous improvement of the infrastructure.

Key Responsibilities

  • Pulling logs: Collect and analyze system logs to track application behavior and system events.

  • Analyzing data: Use analytical skills to interpret log data, identify patterns, and diagnose issues.

  • Problem isolation: Determine the root cause of issues and isolate them from the broader system to prevent widespread impact.

  • Collaboration: Work with cross-functional teams to communicate findings and implement solutions.

  • Continuous learning: Stay updated with the latest industry practices in log analysis and problem-solving techniques.

Basic Qualifications

  • Knowledge of tools like Power BI, Beyond Compare, and Microsoft Excel is essential for organizing, analyzing, and creating clear and insightful data.

  • High proficiency with Microsoft 365 applications.

  • Experience working with Jira, ServiceNow, and/or other applications that manages projects, general work request, and incidents.

  • Experience with databases, writing SQL queries and using stored procedures.

  • Experience with various Windows OS; 7, 10, & 11

  • Ability to work in a fast-paced environment. multi-task, time management and organizational skills

  • Team player and acts both as a player and mentor

Preferred Qualifications

  • IT related college degree, training, or certifications.

  • Minimum of 3 years’ experience in Level 2 – 3 technical support, engineering, or analytical roles.

  • Proficiency in cleaning and preparing data for analysis to ensure accuracy and reliability.

  • Ability to identify patterns, trends, and insights from data to solve complex problems.

  • Evaluating data critically to make informed decisions and recommendations.

  • Ability to write complex technical documentation in standalone (Word/PDF) and digital format for internal department use as well as organizational notifications.

  • Experience leading small teams of Engineers and Analysts.

  • Understanding and experience in using a Software Development Life Cycle process.

  • Waterfall and/or Agile are two such methods.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

  • Medical Insurance

  • Dental Insurance

  • Life Insurance

  • Vision Insurance

  • Short/Long Term Disability

  • Paid Vacation

  • 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.