Centralized Call Center Associate III

4 weeks ago

Pasco, United States MultiCare Health System, Inc. Full time
You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0 Shift: Day Schedule: Day

Position Summary
The Centralized Call Center Associate III (CCCA-III) answers incoming phone calls and makes out-bound calls in a centralized setting from parents/family members or physicians offices concerning escalated health issues for complex clinics and/or pediatric patients requiring broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures. The incumbent schedules appointments, tests, procedures using an electronic scheduling system (Epic) in adherence with varying and often dissimilar practice protocols for numerous specialty clinics. The incumbent reviews referral information to ensure completeness; raises vital questions and problems with clinic management; clarifies and/or collects any missing information and follows up with the clinic to coordinate the schedules of providers, nurses, examination rooms and equipment. CCCA III has the ability to explore different career paths within the MAC by helping the Quality Specialist, Workforce Specialist, Trainer, Workforce Analyst, and Supervisors.

The CCA III is the third (top) level of a 3-tiered job family. Placement in the CCA III position is based on a combination of organizational need and demonstrated satisfactory performance. The incumbent performs the duties of the CCA III and occasionally performs duties at the CCA I or CCA II level, as department needs flux. The CCA III typically supports the specialty clinics and may also support team leads by responding to questions and providing additional training for other advocates. The ideal candidate possesses exceptional customer service and time management skills, ability to communicate with a diverse age and ethnic population, attention to detail, knowledge of medical terminology plus the ability to problem solve within the scope of the positions responsibilities.

Requirements
  • Minimum three (3) years of experience working directly with customers or patients
  • OR minimum six (6) months achieving call center metrics as a Call Center Associate II
  • Healthcare and Epic experience
Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?
  • Belonging: We work to create a true sense of belonging for all our caregivers
  • Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
  • Market leadership: Washington state's largest community-based, locally governed health system
  • Employee-centric: Named Forbes "America's Best Employers by State" in 2023
  • Technology: "Most Wired" health care system 15 years in a row
  • Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
  • Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn


Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.86 - $28.58 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

  • Central Sterile Supply Technician

    2 weeks ago

    Pasco, United States Akahi Associates, LLC Full time

    OverviewSchedule: Monday - Friday from either 10:45am-7:15pm or, 2:45pm- 11:15pm Location: Joint Base Lewis-McChord; Madigan Army Medical Center (MAMC); Department of Anesthesia and Operative Service (DOAOS) Pay: $36.35/hr + $4.41*/hr for Health & Wellness Holidays: Required Postion Type: Temporary Full-Time coverage for 6-10 weeks ResponsibilitiesReceive,...

  • Central Sterile Supply Technician

    3 days ago

    Pasco, United States Akahi Associates, LLC Full time

    OverviewSchedule: Monday - Friday from either 10:45am-7:15pm or, 2:45pm- 11:15pm Location: Joint Base Lewis-McChord; Madigan Army Medical Center (MAMC); Department of Anesthesia and Operative Service (DOAOS) Pay: $36.35/hr + $4.41*/hr for Health & Wellness Holidays: Required Postion Type: Temporary Full-Time coverage for 6-10 weeks ResponsibilitiesReceive,...

  • Management Analyst III with Security Clearance

    2 weeks ago

    Pasco, United States Totally Joined For Achieving Collaborative Techniques Llc Full time

    About Us: Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations. About the...

  • Cardiovascular Technologist III PHI Float

    2 weeks ago

    Pasco, United States MultiCare Health System, Inc. Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health...

  • Cardiovascular Technologist III PHI Float

    3 days ago

    Pasco, United States MultiCare Health System, Inc. Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health...

  • Sales Support Associate III

    2 weeks ago

    Pasco, United States Tapestry Full time

    The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting...

  • Sales Support Associate III

    2 days ago

    Pasco, United States Tapestry Full time

    The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting...

  • Installation Preparedness Analyst with Security Clearance

    2 weeks ago

    Pasco, United States NewGen Technologies (Maryland) Full time

    NewGen is seeking an Installation Preparedness Analyst to collect and analyze the Installation Natural Disaster Risk Indexes, Installation CBRN Risk Indexes, Installation All Hazard Threat Assessments, DAF and DTRA MA reports and post them to a central repository for historical records and AF/A4C awareness. Assess whether or not DAF installations are using...

  • Housekeeper (On-call)

    3 weeks ago

    Pasco, United States MultiCare Health System, Inc. Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health...

  • Central Processing Lab

    2 weeks ago

    Pasco, United States MultiCare Health System, Inc. Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health...

  • Central Processing Lab

    3 days ago

    Pasco, United States MultiCare Health System, Inc. Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health...

  • Customer Relations Associate

    2 weeks ago

    Pasco, United States Westlake Hardware Full time

    About Westlake Ace Hardware Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. If the following job requirements and experience match your skills, please ensure you apply promptly. Headquartered in Lenexa, Kansas, Westlake Ace...

  • Patient Service Specialist III

    1 week ago

    Pasco, United States Tri-Cities Communtiy Health Full time

    Job Type Full-timeDescriptionABOUT USIn 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six...

  • Patient Service Specialist III

    2 weeks ago

    Pasco, United States Tri-Cities Communtiy Health Full time

    Job Type Full-time Description ABOUT US In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six...

  • Sterile Processing Technician Per Diem

    2 weeks ago

    Pasco, United States MultiCare Health System, Inc. Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health...

  • Sterile Processing Technician Per Diem

    3 days ago

    Pasco, United States MultiCare Health System, Inc. Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health...

  • Associate Fabricator

    3 weeks ago

    Pasco, United States Permobil Full time

    Associate Fabricator The Associate Fabricator workers prepare and position parts, ensure parts fit within our tolerances, utilize computer aided design CAD drawings and 1:1's to verify all chair dimensions prior to weld, while following applicable work instructions and processes set in place. Would you like to work in an international environment where...

  • Associate Fabricator

    3 days ago

    Pasco, United States Permobil Full time

    Associate Fabricator The Associate Fabricator workers prepare and position parts, ensure parts fit within our tolerances, utilize computer aided design CAD drawings and 1:1's to verify all chair dimensions prior to weld, while following applicable work instructions and processes set in place. Would you like to work in an international environment where...

  • Anesthesiology - (52242)

    4 days ago

    Pasco, United States Medicorp Inc Full time

    Anesthesiologist, Central WA state Health system is seeking a BE/BC General Anesthesiologist to join our established anesthesia practice in central WA. General Anesthesiology with a diverse case mix including cardiac (covered by 7 partners), general, ENT, ophthalmology, orthopedic, podiatry, vascular, interventional, OB/GYN, trauma, and neurosurgery. Recent...

  • Anesthesiology - (52242)

    3 days ago

    Pasco, United States Medicorp Inc Full time

    Anesthesiologist, Central WA state Health system is seeking a BE/BC General Anesthesiologist to join our established anesthesia practice in central WA. General Anesthesiology with a diverse case mix including cardiac (covered by 7 partners), general, ENT, ophthalmology, orthopedic, podiatry, vascular, interventional, OB/GYN, trauma, and neurosurgery. Recent...