Communications Supervisor 1

16 hours ago


Cincinnati, United States Hamilton County, Ohio Full time
Job Title: Communications Supervisor 1 (4201-07)

Location: Cincinnati, Ohio

Your Benefits of Working for Hamilton County
  • Starting Salary: $32.15 per hour
  • Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave.
  • Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More
Summary of Job Duties:

As the Communication Supervisor 1 at Hamilton County, you are tasked with overseeing the efficient operation of the emergency communication center. Your primary responsibility is to supervise and support Communication Officers in their roles. This involves active engagement on the call center floor, where you provide hands-on assistance and guidance. Operating the radio console, you stay well-informed to intervene effectively during emergency situations. Your role extends to ensuring seamless operations, strict adherence to protocols, and fostering effective team communication.
  • Supervises Communications Officers in performance of job duties and responsibilities; assigns tasks, provides direction, ensures adequate staffing; trains staff, evaluates performance; administering disciplinary measures when needed, documenting incidents by adhering to established rules; reviews time records, approves leave requests and ensures work complies with departmental policy; review calls for quality assurance; applies relevant provisions of the collective bargaining agreement and applicable policies; maintains responsibility for call center operations in absence of Communication Supervisor 2.
  • Offer crucial assistance to dispatchers by being placed last in the queue to intercept emergency calls when all other dispatchers are engaged; provide on-the-floor support to dispatchers by actively engaging with them during calls; offer assistance with challenging and complex calls and dispatches, acting as the technical expert in complaint-taking and dispatching operations; perform evaluations to ensure the quality of calls and dispatches in real time; operate a telephone and radio console to respond to a variety of emergency services and complaints.
  • Maintains and/or assists in managing the entire shift's operation in absence of Communications Supervisor 2 and/or other responsible staff (e.g., provides hardware and software technical support to system users; provides in-house technical support in the following areas: CAD, MDT, Telephone system, 911 and integrated systems such as RCIC, LEADS, NLETS, NCIC, and all other accessible monitoring and reporting systems; de-escalation of calls; public records requests; provides expert testimony; responsible for safety and security of department personnel and screening of visitors after hours).
  • Serves as liaison between Communications Center and other law enforcement/life squad units; discuss and resolves problems related to delivery of communication services; maintains logs to provide law enforcement users with credible, certified, and authentic reproductions; represents the department in a public relations capacity; responds to inquiries and complaints from general public; monitors and reports changes in industry standards and the needs of affiliated user agencies; provides users with resources and training to better utilize department services.
  • Manage dispatch records, generate comprehensive reports, including those related to quality assurance programs, incident reports, and summaries; Coordinate notifications for disasters and other support services
  • Attends management meetings to provide input in development of departmental goals, policies, and procedures; analyzes department operational problems and recommends viable solutions; attends Emergency/Disaster planning sessions and exercises.
  • Flexibility is required for working varied hours, including days, evenings, nights, weekends, holidays, and overtime.
  • Demonstrates regular and predictable attendance.
  • Performs duties of co-workers as workload dictates.
Minimum Qualifications:
  • One (1) year experience as a Communications Officer and/or experience which indicates an advanced knowledge of supervision, a comprehensive knowledge of regulatory requirements, communications and demonstrable ability to supervise others and perform the duties of Communications Officer.
  • Must possess and maintain RCIC, LEADS, NCIC, APCO Basic Telecommunications and EMD certification upon employment.
Hazardous Working Conditions:
  • Extended periods of sitting may be required.
  • Occasional lifting, up to 25 pounds, may be required
Work Location and Hours:
  • 2377 Civic Drive Cincinnati, Oh. 45231
  • 84 Hours Bi-weekly

Deadline to Apply:

Be part of our Team We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer.
  • Community Lead

    4 days ago


    Cincinnati, Ohio, United States Wallick Communities Full time

    About the JobThe estimated salary for this Senior Community Manager position in Cincinnati, OH is $65,000 - $80,000 per year, depending on experience.Wallick Communities is seeking a dynamic and experienced Senior Community Manager to lead our Glen Meadows Apartments community. As a key member of our team, you will be responsible for overseeing the daily...


  • Cincinnati, Ohio, United States Envision Ohio Full time

    Key ResponsibilitiesAs the Assistant Director of Supported Living, you will be responsible for:Overseeing service quality at assigned locationsSupervising Care Coordinators and staffSetting up and supervising new service locationsProviding coaching and feedback to staffAssisting with medical oversight and fiscal managementActing in the Director's stead when...


  • Cincinnati, Ohio, United States NewPath Child & Family Solutions Full time

    **Job Description**As a Care Coordination Supervisor at NewPath Child & Family Solutions, you will play a vital role in ensuring the delivery of high-quality care to our clients. Your responsibilities will include overseeing the development and implementation of treatment and service plans, ensuring the creation of aftercare plans, and providing program...


  • Cincinnati, United States 360 Total Care Full time

    Job DescriptionJob DescriptionDescription:Job Title: Day Support SupervisorLocation: 360 Total Care Day Habilitation Center, CincinnatiJob Summary: The Day Support Supervisor at 360 Total Care is responsible for leading community-based activities that promote skill development and meaningful participation for individuals with developmental disabilities. With...


  • Cincinnati, United States TriHealth Full time

    Job Description Job Overview: Under the guidance of the general manager or manager, the supervisor of patient access is responsible for managing the access workflow of the staff at their specific sites. This may include all access processes at multiple locations related to scheduling, insurance verification, call center activities, registration and/or...


  • Cincinnati, United States MSCCN Full time

    Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage,...


  • Cincinnati, United States NewPath Child & Family Solutions Full time

    Welcome! Are you ready to begin a NewPath? At NewPath, we do more to make a difference -more for each child, each client, and our community. Our dedicated team does what it takes, day and night, to get to the heart of every case and deliver the best care. Backed by a full breadth of services, we cater to each individual and answer to every need. We reach...


  • Cincinnati, United States Chamberlin Park Full time

    Chamberlin Park - A DEEPER COMPASSION, FOR A HIGHER PURPOSENurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team that will encourage you to make a difference.Chamberlin...


  • Cincinnati, Ohio, United States Cremer North America Full time

    Company OverviewCareer Opportunities at Cremer North AmericaWe offer competitive hourly pay and a comprehensive suite of health & financial benefits to full time employees, including medical, dental, vision, company paid life insurance & disability.Job DescriptionThe Shift Supervisor is responsible for providing leadership to hourly team members and working...


  • Cincinnati, United States Topicz Full time

    Topicz is a premier convenience store distribution company that has a rich history dating back to 1926. We are seeking an experienced and passionate individual with strong leadership skills to join our Warehouse Management team. This individual will oversee all aspects of warehouse operations ensuring safety, productivity and efficiency. We are seeking a...


  • Cincinnati, Ohio, United States Cremer North America Full time

    Job DescriptionWe are seeking a highly skilled Operations Supervisor to join our team at Cremer North America. This is an exciting opportunity for someone looking to take their career to the next level and make a significant impact on our production operations.About the Role:Provide leadership to hourly team members and work cooperatively with other...


  • Cincinnati, Ohio, United States Industrial Trade Services Full time

    Job OverviewIndustrial Trade Services is seeking an experienced Pipe Welding Supervisor to oversee our pipe welding team. This role requires a strong understanding of pipe welding techniques and procedures, as well as excellent leadership and communication skills.Responsibilities:Selects type and size of pipe or other related materials and equipment...


  • Cincinnati, United States NewPath Child & Family Solutions Full time

    Job DescriptionJob DescriptionWelcome! Are you ready to begin a NewPath? At NewPath, we do more to make a difference -more for each child, each client, and our community. Our dedicated team does what it takes, day and night, to get to the heart of every case and deliver the best care. Backed by a full breadth of services, we cater to each individual and...


  • Cincinnati, United States ADB Companies Full time

    Description To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the company's mission, vision, and values. OUR MISSION: We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success. POSITION TITLE:...


  • Cincinnati, United States ADB Wireless Full time

    To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the company's mission, vision, and values. OUR MISSION: We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success. POSITION TITLE: Supervisor Wireless...


  • Cincinnati, Ohio, United States Wallick Communities Full time

    Job OverviewWallick Communities, a leader in affordable multi-family housing and assisted-living communities, seeks a skilled Senior Community Manager to lead our team. This role offers a unique opportunity to make a meaningful impact on the lives of low-income families, single parents, and senior citizens.About the RoleThe Senior Community Manager will be...

  • FRONT DESK SUPERVISOR

    7 hours ago


    Cincinnati, United States Uptown Rental Properties LLC Full time

    Job DescriptionJob DescriptionUptown Rental Properties has established a legacy of unsurpassed customer service and operational excellence in the management of the finest quality and most diverse housing options throughout Greater Cincinnati. We are currently looking for a skilled and personable Front Desk Supervisor! In this role, you'll lead our...


  • Cincinnati, Ohio, United States Daly Land Services Llc Full time

    About UsDaly Land Services LLC is a dynamic and growing company specializing in commercial site development. With a strong focus on expansion, we are seeking an experienced Excavation Supervisor to lead our construction crew.The successful candidate will be responsible for overseeing daily operations, ensuring efficient use of resources, and meeting project...


  • Cincinnati, United States BGSF, Property Management Full time

    Job DescriptionJob DescriptionApartment Industry Experience Required! Immediate Start Date!Are you ready to jump into the dynamic world of Property Management? The Apartment Industry is booming, and the opportunities are endless! Let BGSF, one of the largest staffing firms in the nation, assist in mapping out the best career path for you! Working with BGSF...


  • Cincinnati, Ohio, United States Goodfellas Pizzeria Full time

    About the JobThe Kitchen Operations Supervisor plays a critical role in ensuring the smooth operation of Goodfellas Pizzeria's kitchens. As a key member of the culinary team, you will supervise kitchen staff, manage food preparation and presentation, and maintain high standards of cleanliness and safety.Key ResponsibilitiesSupervise kitchen staff, providing...