Care Coach Connect

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

To provide a variety of patient care activities supporting the needs of the Care Coach Connect Program in clinical duties in patients' homes as well as some office/clerical duties.

Organizes the clinical environment and provides support in patient care situations. Support includes, but is not limited to, assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a Advance Practical Clinician or medical provider. The CMA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The CMA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality.

Primary Responsibilities:

• Performs all duties within the scope of a Certified Medical Assistant (Items included are provider supervised procedures, injections, diagnostic testing, phlebotomy)
• Coordinates healthcare screening results as directed by providers, company standards, and policies
• Travels with provider to patient homes, mobile units, and other locations within the NTX Market and surrounding NTX Market to support the delivery of (departmental) services in the community setting
• Performs and completes all quality program health screenings per required metrics
• Processes appropriate documents in an organized and accurate manner and copies all physicians on patient results and quality forms submitted
• Records patient care documentation in the medical records accurately and in a timely matter according to company policy
• Reviews all medical information, test results and suvey questions prior to the patient leaving to ensure all information is captured
• Ensuring that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies
• Presents abnormal results to the provider promptly to ensure there is not an emergent condition that needs immediate attention
• Post visit preparation of the clinical team charts for faxing, filing and forwarding to the PCP offices
• Responsible for ensuring the completion of compiling results and entering chart noted prior to visit. This includes, but is not limited to, pull hospital records, lab results, specialty notes, and etc.
• Ensures that follow up appointment dispositions are documented in CDSS and completed In eCW
• Reviewing and ensuring that post visit recommendations from provider are completed such as prescriptions and referrals
• Maintains patient confidentiality of all materials handled within the department as well as proper release of patient information at all times
• Maintains certifications (MA and CPR) and quality control standards
• Promotes positive work environment
• May assist other members of their team with coordination of work
• Performs all other related duties as assigned
• Operates diagnostic equipment (cannot interpret tests), assists in removal of staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment
• Ensuring Specialist/Home Health/DME referrals are entered and followed up in a timely matter
• Assisting in development of Plan of Care paperwork for the assigned Advanced Practice Clinician to review
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school graduate or GED equivalent
• Current, nationally recognized Medical Assistant certification or registration required or must obtain the designation within 90 days of employment hire date
• Current CPR certification or must obtain certification within 30 days of employment hire date
• Basic computer literacy
• Knowledge of medical terminology
• ICD-10 and CPT coding
• Ability to react calmly and effectively in emergency situations required and assume a leadership role until higher level clinician can arrive on the scene
• Ability to travel frequently within assigned market
• Be flexible and adaptable to change
• Have reliable transportation for daily travel to various clinics as assigned
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
  

Preferred Qualifications:

• Graduation from an accredited Medical Assistant program
• 3+ years of experience as a Medical Assistant or a combination of 5+ years of non-certified medical assistant experience and certified medical assistant experience
• 1+ years of related experience in a medical setting
• Bilingual (English/Spanish)
• Good communication and customer service skills
  

Physical & Mental Requirements:

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 100 pounds of force
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Occasionally requires exposure to communicable diseases or bodily fluids
  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.