Shift Leader

4 days ago

Lubbock, United States Churchs Chicken Full time
Shift Leader

Position Summary: The Team Member/Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.

I. Primary Job Duties

The position of Team Member/Shift Leader is responsible for the following major duties and tasks:

1. Creates a World Class Guest Experience
  • Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service. Builds team understanding and commitment to guest service standards.
  • Provides guests a "brand right" environment in which to place their orders, receive their food and dine inside the restaurant.
  • Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
  • Provides guest satisfaction by assisting and resolving all complaints in person or by phone,
  • Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.
2. Delivers Exceptional Brand Standards, Cleanliness and Safety
  • Monitors and ensures all menu products are prepared and served according to standard procedures.
  • Ensures that all product holding times are strictly observed.
  • Ensures that product displays on the counter or in the display case are properly rotated and attractively displayed.
  • Maintains standard procedures for receiving, handling, and storage of food products.
  • Monitors and assists with all assigned housekeeping duties to provide a clean and organized restaurant.
  • Ensures that all tasks are accomplished in a safe manner.
  • Inspects and ensures the outside grounds and parking lot are properly maintained to create a brand right environment.
  • Monitors and ensures adherence to all safety and security policies and procedures.
3. Communicates Openly With Manager and Team Members
  • Listens and follows directions.
  • Assigns job duties to team members and ensures successful completion of all assignments and activities.
  • Provides feedback to team members on job expectations and standards.
  • Monitors team member dress code, professional appearance and attendance and provides feedback on compliance.
  • Responds positively to feedback.
  • Is honest and courteous when communicating with guests, team members, vendors, and managers.
  • Communicates positively about the company.
  • Conducts All Star Training and provides feedback to team members on performance.
4. Demonstrates and Fosters Team Work
  • Keeps supervisor informed of work related issues.
  • Recognizes and rewards team member performance.
  • Works well with team members and fosters teamwork.
  • Offers help without being asked in all areas of the restaurant.
  • Supports Company values, goals, and work rules.
5. Performs Administrative Duties as Assigned
  • Monitors and performs opening and closing duties as required
  • Completes required shift reports such as the week sales report, bank deposit slips, the cash and inventory worksheet
  • Enters inventory and payroll as required
  • Ensures compliance to established cash handling and security processes
  • Adheres to company policy and procedure for bank deposits
  • Performs other duties as assigned by Manager/Assistant General Manager

II. Technical and Other Skills Required:
  1. Must be 18 years old.
  2. Must have a high school diploma or equivalent (GED).
  3. Must be eligible to work in the United States.
  4. Must possess a valid driver's license, access to an automobile during shifts, and proof of vehicle insurance.
  5. Must pass a background check.
  6. Must have access to a telephone 24 hours a day.
  7. Must be available to work assigned schedule and open and close the restaurant.
  8. May be required to work temporarily at other restaurant locations.

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