Service Support Specialist

2 months ago

Wisconsin Rapids, United States Krones Full time

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US.

This position supports service technicians and customers virtually.

TIAL DIS and RESPONSIBIITIES:

  • Responsible for implementing various condition monitoring systems and solutions within Krones equipment and Krones digital cloud solutions S2ACT to ensure the optimal performance and reliability of machines and equipment.
  • Work with Divisions, 2nd level Germany and onsite teams on data correction of PLCs (DMM)
  • Work and implement proactive support model together with the support specialist, engineering, and head of support.
  • Work closely with customers and internal teams to understand their needs and requirements and provide them with data-driven insights and recommendations to improve their asset health and operation.
  • Evaluate and optimize the effectiveness and efficiency of the monitoring systems and solutions, and ensure they meet the customer expectations.
  • Stay updated on the latest trends and best practices in machine condition monitoring and related field.
  • Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy.
  • Requires up to 30% travel, both domestic and foreign
  • Perform any other duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS:

Required: Associate degree or bachelor's of applied sciences (EE) preferred or equivalency of minimum five

years of industry experience, to include:
  • Minimum 5 years of experience as a line electrician.
  • Proficiency in PLC's (Siemens and Rockwell)
  • Knowledge of Zenon and Visiwin.
  • Knowledge of Computer programming.
  • Knowledge of tools and instruments used for data gathering such as, vibration, torque, amperage, media consumption (CO2, AIR )
  • Excellent communication skills with the ability to work independently and collaboratively are required.
Professional Skills:
  • Knowledge of MS Office Suite and Krones Portfolio.
  • Market knowledge, process and structural knowledge, knowledge of business administration, and knowledge of policies, directives, guidelines, and standards.
  • Technical knowledge of the complete Krones product line is required.
Soft Skills:
  • General social skills, capacity for teamwork, customer orientation, learning aptitude, problem-solving competence, time- and self-management, coordination and organizational skills.
  • Excellent verbal and written communication skills as well as an elevated level of interpersonal interaction skills.

PHYSICAL / WORKING DEMANDS:

1) Generally good working conditions in an office atmosphere with limited exposure to the plant/shop. Limited physical effort is required. Protective equipment (safety glasses, etc.) is required in shop areas.

2) Must be able to work in a high volume, intense work environment while consistently working to meet or exceed tight deadlines.

3) Equipment use includes PC, copy machine, telephone, calculator.

4) Standing, walking, climbing stairs, bending, reaching, lifting/carrying objects (up to 10#) are required for 10% of time. Sitting, talking, and hearing are required for 75% of time. Medium level of finger dexterity is required (25%) (then acting in a Regional Service Tech capacity, the following requirements apply: ability to lift/carry 50-60# tool kit/suitcase (10 - 40% of time), ability to work double/triple shifts occasionally (less than 10%), ability to climb onto machine table tops at heights of 30" to 50" (less than 10% of time), ability to lift a 30 - 80# dead weight starting from a mid-thigh level height to approximately 12" and carry the weight for distances of up to 30' across level ground. Also requires ability to bend/crawl under an obstruction at a height of 32" off the ground. Must have an adequate sense of balance. Must not be subject to dizzy spells or loss of consciousness.)

5) Travel (25-50%) may be required.

6) Appropriate OSHA safety training required.

7) Maintain a safe working environment and comply with all safety and environmental policies/procedures. Each employee is to place environment, health, and safety requirements as the first priority in the performance of their work duties. An employee is responsible for notifying their immediate supervisor of a violation or deficiency in working conditions and for recommending corrective measures, if possible. Additionally, the employee's immediate supervisor is to be notified of every injury or illness or near miss.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

A world leader in the processing and packaging industries, KRONES works with some of the largest beverage, food, and consumer packaging brands in the world. With projects ranging from planning and installing fully integrated processing, packaging, and bottling systems to replacing or upgrading individual machines, your work will make a difference by helping deliver vital products to the world.

As a Krones employee, you'll experience the positive impact of Krones culture from day one. Whether you work on the production floor, in the office, or out in-the-field, Krones strives to create an inclusive environment where all team members feel supported and valued.

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