Office AssistantCustomer Service Representative

4 weeks ago

Rancho Cordova, United States Total Landscape Concepts Full time

About Us: Total Landscape Concepts is a renowned landscaping company committed to creating breathtaking outdoor spaces that delight our clients. Our dedication to customer satisfaction, innovation, and sustainability sets us apart in the industry. We are looking for an enthusiastic and organized Office Assistant/Customer Service Representative to join our team and contribute to our continued success.

Responsibilities and Duties: As an Office Assistant/Customer Service Representative, you will play a vital role in ensuring smooth operations and providing excellent customer service. Your responsibilities will include:

Customer Service: Handling phone calls, returning calls, responding to text messages, inquiries, and emails in a professional and courteous manner.

Scheduling: Coordinating appointments, crews, and projects efficiently.

Work Orders: Preparing and organizing work orders for landscaping projects.

Confirmation Calls: Confirming appointments and project details with clients.

Accounting Assistance: Assisting with various accounting tasks, including accounts receivable and invoicing.

New Customer Setup: Managing and updating customer records and setting up new customer accounts.

Data Entry: Accurate data entry into QuickBooks and other software.

Additional Tasks: Assisting with general office tasks and projects as needed.

Qualifications: To succeed in this role, you should have the following qualifications:

High School Diploma or equivalent.

Customer service background and excellent interpersonal skills.

Office experience, including telephone experience.

Proficiency in Microsoft Windows and Microsoft Office, including Word and Excel.

QuickBooks experience (helpful but not required).

Accounts receivable experience (helpful but not required).

Benefits:

Competitive hourly pay.

Opportunities for professional development.

A supportive and collaborative team environment.

Employee discounts on landscaping services.

Retirement Options

If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we invite you to apply for this Office Assistant/Customer Service Representative position at Total Landscape Concepts.

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