Helpdesk Technician

TeamLogic IT of Pasadena CA provides Managed IT Services for businesses of all sizes. We provide extensive on-the-job training and comprehensive employee benefits for qualified candidates and college graduates. Come join us for this exciting opportunity as an experience builder in IT.

As an entry-level Technician you will be responsible for answering phone calls and email support requests, troubleshoot and repair personal computer hardware and peripherals, mostly through a remote connection. In addition, you will monitor and maintain network systems, troubleshoot and make improvements to customer's networks and printers as necessary. You may also be required to assist with running structured cabling and troubleshooting internal building Layer 1 connections.

We are looking for candidates with a strong ability to learn technical skills to:

• Provide technical assistance and support incoming queries from users
• Monitor network security
• Remotely train users and write training manuals
• Walk customers through problem-solving processes
• Optimize and maintain network software and hardware
• Perform network infrastructure troubleshooting

At least one of the following certifications are required after the first 3 month probationary period:

• CompTIA A+
• CompTIA Net+
• CompTIA Security+
• MCDST (Microsoft Certified Desktop Support Technician)
• MCSA (Microsoft Certified Systems Administrator) or MCSE (Microsoft Certified Systems Engineer)
• CCNA or equivalent certifications

Excellent oral and written communication skills and ability to work effectively as a member of a team. Good customer communication skills, experience working with help desk staff, writing e-mail responses, and providing basic written how-to help information. Ability to follow instructions is highly valued.

The following is required:

• Lift up to 50lbs.
• Comfortable working on ladders.
• Comfortable working outdoors and in tight spaces.
• Comfortable working with heights
• Must Be 18 Years of age or older
• A valid Driver's License is required

We offer competitive salaries, challenging work, career opportunities, 401K Matching and Profit Sharing and medical/dental benefits.

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Schedule:

Compensation: $20.00 - $30.00 per hour

Our growth isn't measured in numbers, it's an investment in aligning with the best talent

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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