Customer Service Large Direct Order
2 weeks ago
Are you looking for a way to provide the highest level of compassionate customer service? Are you a hound for details with the ability manage several projects with accuracy. Then the LDO (Large Direct Order) Customer Service Representative in Lawrence, KS is for you
Amarr, a part of ASSA ABLOY (the global leader in opening solutions), is a leading manufacturer of residential and commercial garage doors. We are committed to delivering high-quality products and exceptional service to our customers.
As we continue to grow, we are seeking a responsible and detail-oriented professional to join our team as a LDO Customer Service Representative in our Lawrence, KS location.
The LDO Customer Service Representative provides a consistently high level of communication
to both internal and external customers, by telephone, writing and in person, while presenting a professional image. Responsible for activities relating to wholesale customers such as
order processing, invoicing, and customer care.
ESSENTIAL ACCOUNTABILITIES:
- Coordinates production, distribution, and shipping activities for wholesale customers.
- Maintains company policies, procedures, and standard practices for wholesale customer operations.
- Processes wholesale orders and invoices.
- Maintains wholesale accounts/customer files.
- Collaborates with freight companies to ensure customer service.
- Collaborates with credit department to ensure compliance with procedure and review accounts.
- Prepares periodic reports on operations.
- Responds to all wholesale customer requests ensuring that the customer receives prompt and professional service.
- Utilizes an electronic database to retrieve wholesale customer information, purchase order status, and change customer purchase orders.
- Achieves and maintains rapport with wholesale customers to give them the best possible service.
- Processes all changes, deletions, and/or additions from the wholesale customers.
- Ensures efficient and accurate processing of orders.
- Assumes all other duties as assigned by supervisor.
- Collaborates with freight companies to ensure customer service.
- Collaborates with credit department to ensure proper monetary payments.
- Ensures efficient and accurate order processing and invoicing of orders.
- Processes all changes, deletions, and/or additions from wholesale customers.
- Retrieve customer information, purchase order status, and update sales orders.
- Achieves and maintains rapport with wholesale customers to give them the best possible service.
- Light office activities and duties.
- Minimum of two (2) years customer service experience is required.
- Excellent communication and interpersonal skills and an aptitude for learning and retaining product/policy and procedural knowledge.
- Must be able to work well independently, under pressure, and in a fast-paced environment.
- Ability to prioritize and organize heavy call and administrative volume.
- Navigator experience is a plus.
- A technical aptitude.
- Proficient with Microsoft Outlook, Excel, and Word.
- Experience in professional writing and communication.
Benefits include Medical/Dental/Vision, Paid Time Off, Paid Holidays from day one, tuition reimbursement, and a 401k plan (with an automatic 3% company contribution, regardless of your contribution after your first year of employment) among others.
The Mission:
We are part of a global company, ASSA ABLOY, with a diverse range of opportunities, both locally and abroad. We offer a competitive salary, training and the opportunity to develop and enhance your career. We take great pride in the efforts of our team members who create a supportive team environment and make Amarr and ASSA ABLOY such a great place to work.
Our goal is to be a world-leading company that attracts diverse talent, where all team members feel safe being their true selves and are able to thrive in a work environment that promotes change, innovation, and provides equal access and opportunity.
As one of North America's leading garage door manufacturers, Amarr Company takes pride in fostering a culture where employees enjoy many opportunities for career growth, rapid advancement, and relocation to some of America's most desired cities. Although Amarr Company is an international business, employees enjoy a family-oriented, caring culture and rewarding work environment. Amarr Company offers competitive wages, generous benefits, and a bonus program for every employee. At Amarr Company, the door is always open and there is no ceiling to your career growth.
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