VCA Veterinary Emergency Service in Janesville, WI is a Full-time Client Service Representative to join our Front Desk Team

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. At VCA Veterinary Emergency Service we are dedicated to providing the highest quality care when pets are ill or injured.

Location: 3710 East Racine Street Janesville, WI 53546

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones (potentially for our three locations), directing phone calls to appropriate department/location, and guiding clients and their pets to exam rooms.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments and balancing cash drawer.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry.

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

VCA adds value to your compensation package with the following:

• Competitive wages

• Paid vacation, sick time, and holiday pay

• Free mental health sessions (Lyra) and wellness subscriptions (Head Space)

• Referral bonuses

• Medical, dental & vision insurance for you and your family

• Health saving account, and Flexible spending account

• Generous pet care discounts plus discounts on Mars, RoyalCanin, Hills, and more

• Life, long, and short-term disability insurance (company paid)

• Paid parental leave for new parents

• 401(k) (company match)

• Access to the people and financial resources of a large veterinary community

• Opportunities for growth and leadership roles at VCA, Mars, and other divisions of Mars

• Dedicated onboarding and development support

• Associate-led equity, inclusion, and diversity groups

• Opportunities to give back through strong Shelter partnerships and VCA Charities

• Free Continuing Education through our online WoofU

• Tuition support and sponsorships

Schedule : Full-time opportunities with rotating weekends.

Compensation: Compensation is negotiable based on education, experience, and other relevant credentials. We offer a competitive wage with a shift differential .

Ready to be part of a team that feels like family? Apply today We look forward to hearing from you soon.

Keywords: Reception, Veterinary Receptionist, Front Desk

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com