Mini Bar Service Attendant

1 month ago


Nashville, United States Northwood Hospitality Full time
Mini Bar Service Attendant at Conrad Nashville

Job Summary: We are looking for a professional Mini Bar attendant able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. The primary role of a Mini Bar Attendant is to effectively maintain the guest room mini bars. Their job duties require style and service attributes that are key to creating a positive guest experience.

Essential Functions:

  • Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.
  • Deliver excellent customer service in an efficient manner.
  • Communicate all guest requests or charge discrepancies to an appropriate supervisor in a timely and professional manner.
  • Efficiently maintain inventory of mini-bar supplies of all guest rooms, occupied and not occupied.
  • Keeps cart clean and orderly
  • Ensure mini bars are defrosted, clean and in good state of repair at all times.
  • Ensure mini bar product is fresh and has not exceeded its expiration date.
  • Adhere to DND (Do Not Disturb) processes and procedures.
  • Maintain appearance and uniform standards.
  • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
  • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
  • Gives recognition to repeat guests
  • Special projects and duties as assigned


Education & Experience:
  • Minimum of 1 year housekeeping/mini bar experience preferred
  • Minimum of 1 year hotel experience preferred
Skills & Abilities:
  • Excellent time management skills
  • Passion for hospitality and customer service focused.
  • Team player
  • Can communicate well with guests, supervisors and coworkers.
Physical Requirements:
  • Lifting may include equipment or furniture weighing up to 25 lbs. with or without reasonable accommodations.
  • Must be flexible to work any day of the week, weekends, and holidays if assigned.
  • Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations.
Benefits:
  • 401k after 90 days, fully vested, company match to 3%
  • Medical/ Dental/Vision- eligible after 60 days
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Awesome Paid Time Off policy
  • Hilton Discounts Worldwide
  • Northwood Hospitality Discounts
  • Free Parking


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