System Operations

3 days ago

Houston, United States Members Choice Credit Union Full time
General Job Description

The System Operations & Support Specialist provides overall support for system end-users, which includes partnering with the business units to understand system process, procedure, and workflow, with a heavy emphasis on the retail and lending frontline areas, to optimize efficiencies.

This position involves coordinating and managing efforts with vendors and internal departments to test, upgrade, and resolve issues in various environments, enhancing efficiency and integration to support organizational growth. The Specialist is also responsible for optimizing systems to boost productivity and reduce operational costs. Additionally, the role includes assisting with special projects, audit tasks, and third-party due diligence reviews. The Specialist will create and maintain documentation including but not limited to manuals, job aids, procedures, and guidelines for end-users, and will support the implementation of the organization's strategic initiatives and departmental goals.

Essential Duties & Responsibilities
  • Administer critical, enterprise and departmental processing systems, which includes maintaining appropriate user access and permissions & authorizations commensurate with job duties; promptly disables former employees' system access. Includes user administration and content creation for various MCCU SharePoint sites.
  • Communicate system outages and other, critical events to end-users using effective change management principles and preferred communication method(s). Ensure other staff members, including Executive Leadership Team, are aware of the change, when appropriate.
  • Coordinate projects to improve system and operational efficiencies and to reduce costs. Communicate changes to end-users and other staff members. Assists or leads special projects and audit remediation tasks, when necessary.
  • Develop and maintain relationships with internal department employees, vendors, suppliers, and other external partners. Focus on automation and integration to create operational efficiencies.
  • Assists department manager with third party due diligence reviews.
  • Analyze data to identify trends, patterns, and insights that can be used to improve operations, reduce errors, and drive growth. Perform and document root cause analysis on system disruptions, when necessary.
  • Analyze credit union processes and procedures to ensure they meet all required state and federal regulations. Recommend and implement changes, as needed.
  • Serve as a resource for system end-users; provide training when necessary.
  • Provide support to management where process or procedure interpretation is needed.
  • Create, periodically review, and maintain procedures, guidelines, etc., for all branch related, operational functions, post on various SharePoint sites. Ensure sites are easily searchable and obsolete procedures, documents, etc., are properly archived.
  • Test various applications, systems, and established procedures after system upgrades to ensure proper functionality; periodically test on an ongoing basis to ensure systems are working as designed.
  • Assist with development of training materials, when necessary. Periodically observe training sessions to ensure material is interpreted correctly; answer questions as they arise.
  • Prioritize and manage multiple assignments and priorities simultaneously; follow through on issues in a timely manner.
  • Stay up to date on industry rules and regulations; update and re-modify systems and written procedures due to changes in or newly adopted regulations. Communicate changes effectively.
  • Represent MCCU professionally in all interactions with members, sponsor organizations, vendors, other financial institutions, and similar groups.
  • Foster and maintain positive relationships with both co-workers and members by actively embracing and demonstrating MCCU's culture, known as IMPACT.
Education and Experience Requirements
  • Three (3) or more years in banking; member service experience preferred; software application experience a plus
  • College education preferred but not required
  • Symitar and Meridian Link experience preferred
Skills/Abilities
  • Proficient in Microsoft Office programs including Outlook, Word, Excel, PowerPoint, and SharePoint
  • Basic knowledge of products, programs, services, rules, and regulations related to banking industry.
  • Understand various business systems, products, programs, services, and business processes throughout the organization.
  • Strong organizational and planning skills, detail oriented.
  • Strong sense of responsibility and accountability; proven ability to take initiative and ownership.
  • Critical thinker and problem solver.
  • Excellent interpersonal, verbal, and written communication skills; a significant level of trust, diplomacy, courtesy, and tact is required.
  • Clearly articulate ideas and concepts using straightforward language and avoiding jargon. Tailors the complexity of information presented based on the audience's background and expertise.
  • Able and willing to work in a fast-paced, collaborative, productive work environment; ability to organize and coordinate multiple, concurrent tasks and projects.
Physical/Mental Requirements of the Position:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of the job, the employee is regularly required to stand, sit, use hands, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear
  • The vision requirements include close vision and ability to adjust focus.
  • Nature of position requires physical mobility and ability to lift a minimum of 20 pounds
  • The mental demands include detailed work, reasoning, math, language, written and verbal communications, multiple concurrent tasks
  • Must have flexibility to deal with changing work hours and locations as needed.

  • Systems Delivery Manager

    19 hours ago

    Houston, Texas, United States System One Full time

    **System One is seeking a skilled Systems Delivery Manager to join their growing team in Houston's Energy Corridor.**The ideal candidate will have 2-5 years of experience in commissioning and TAB, with a background in mechanical or electrical engineering.Key responsibilities include collaborating with the Business Development Manager to identify client...

  • Fleet Maintenance Operations Leader

    7 hours ago

    Houston, Texas, United States Ryder System Full time

    Ryder System seeks a highly skilled and experienced Fleet Maintenance Operations Leader to join our team in Houston, TX. This is an excellent opportunity for a professional with a strong background in maintenance operations management to lead a fast-paced team and drive business growth.As a Fleet Maintenance Operations Leader at Ryder System, you will be...

  • Fleet Maintenance Operations Manager

    5 hours ago

    Houston, Texas, United States Ryder System Full time

    About Ryder SystemRyder System, a leader in the transportation and logistics industry, is seeking an experienced Fleet Maintenance Operations Manager to join our team. With a rich history dating back to 1933, we have established ourselves as a trusted partner for businesses and individuals alike.

  • Manager System Staffing Operations

    4 days ago

    Houston, United States Houston Methodist Full time

    Location is at Houston Methodist Medical Center- 6565 Fannin St (on-site)Registered Nurse preferredHealthcare staffing/scheduling experiencePeople management experienceUnderstanding labor productivity and nurse finance conceptsStrong data analytics skillsAt Houston Methodist, the Manager System Staffing Operations position is responsible for operations...

  • Manager System Staffing Operations

    3 days ago

    Houston, United States Houston Methodist Full time

    Location is at Houston Methodist Medical Center- 6565 Fannin St (on-site)Registered Nurse preferredHealthcare staffing/scheduling experiencePeople management experienceUnderstanding labor productivity and nurse finance conceptsStrong data analytics skillsAt Houston Methodist, the Manager System Staffing Operations position is responsible for operations...

  • Medical Surgical Technologist

    23 hours ago

    Houston, Texas, United States Harris Health System Full time

    Discover a rewarding career as a Medical Surgical Technologist at Harris Health System, where you'll play a vital role in the operating room team.About the PositionAs a Medical Surgical Technologist, you will assist the surgical team during operative procedures by utilizing proper aseptic technique. You will need current and up-to-date knowledge of...

  • Financial Systems Manager for Finance Operations

    16 hours ago

    Houston, Texas, United States Insperity Full time

    Job OverviewAt Insperity, we are seeking a highly skilled Financial Systems Manager to join our finance operations team. As a key member of our team, you will be responsible for collaborating with finance and technology personnel to ensure the seamless operation of our financial management systems.

  • SCADA System Administrator

    22 hours ago

    Houston, Texas, United States Energy Transfer Full time

    OverviewEnergize your career with Energy Transfer, a leading American energy company recognized for its commitment to safety and sustainability. We are seeking an experienced SCADA System Administrator to join our team of experts in pipeline operations.Job SummaryThis key role involves designing, implementing, and maintaining real-time SCADA systems to...

  • Expert IT Systems

    6 months ago

    Houston, United States Oxy Full time

    Expert IT Systems - Cloud Operations Engineer-00033568 Description Oxy is an international energy company with assets primarily in the United States, the Middle East and North Africa. We are one of the largest oil and gas producers in the , including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and...

  • Fleet Operations Leadership Position

    16 hours ago

    Houston, Texas, United States Ryder System Full time

    We are seeking a talented and experienced Fleet Operations Leadership professional to join our team as an Operations Supervisor. Located in Houston, TX, this role offers a competitive salary and the opportunity to grow your career with a dynamic and forward-thinking company.About Ryder SystemRyder is a leading provider of fleet management solutions,...

  • Mammography Equipment Operator

    2 days ago

    Houston, Texas, United States Memorial Hermann Health System Full time

    Mammography Equipment Operator Job OpportunityEstimated Salary: $60,000 - $75,000 per year.Memorial Hermann Health System is seeking a skilled and detail-oriented Mammography Equipment Operator to join their team in Houston, Texas. As a key member of the diagnostic imaging team, you will be responsible for operating and maintaining mammography equipment,...

  • Fleet Maintenance Operations Team Lead

    20 hours ago

    Houston, Texas, United States Ryder System Full time

    Ryder System is a leading provider of fleet management solutions, dedicated to delivering exceptional customer service and supporting the growth of its clients. We are currently seeking an experienced Fleet Maintenance Operations Supervisor to join our team in Houston, TX.CompensationThe salary for this position is between $69,000 and $71,000 per year, with...

  • Senior Business Operations Specialist

    16 hours ago

    Houston, Texas, United States System Soft Technologies Full time

    Job Description">We are seeking a Senior Business Operations Specialist to join our team at System Soft Technologies.This role will involve managing large budgets, procurement processes and procedures, software renewals, and Agile/Scrum methodology practices.The ideal candidate will have 8+ years of experience in these areas and a strong understanding of...

  • Operating Room Nurse

    1 month ago

    Houston, Texas, United States Memorial Hermann Health System Full time

    At Memorial Hermann Health System, we strive to deliver exceptional patient care while fostering a collaborative environment for our employees. When our team members feel valued and supported, they are empowered to create moments that exceed expectations. If you are passionate about advancing your career and contributing to our mission of creating healthier...

  • Operating Room Professional

    21 hours ago

    Houston, Texas, United States Memorial Hermann Health System Full time

    About the RoleWe are seeking a highly skilled Operating Room Professional to join our team at Memorial Hermann Health System in Houston, Texas.The ideal candidate will have a strong background in providing exceptional patient care and maintaining a safe and efficient surgical environment.

  • Senior Clinical Operations Director

    2 days ago

    Houston, Texas, United States Memorial Hermann Healthcare System Full time

    **Job Summary**We are seeking a highly experienced Senior Clinical Operations Director to join our team at Memorial Hermann Healthcare System. As a key member of our leadership team, you will play a critical role in driving the success of our medical group by overseeing clinical operations and ensuring high-quality patient care.**Responsibilities**

  • Spacecraft Rendezvous Operations Simulation Systems Engineer

    22 hours ago

    Houston, Texas, United States MbSolutions Inc Full time

    Job DescriptionWe are seeking a highly skilled Spacecraft Rendezvous Operations Simulation Systems Engineer to join our team at MbSolutions Inc.This role will focus on developing orbit rendezvous and proximity operations simulations in support of Commercial Visiting Vehicle missions to the International Space Station (ISS).The selected candidate will be...

  • Intern - Cyber Security Operations

    4 weeks ago

    Houston, United States Memorial Hermann Health System Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...

  • MLRS/HIMARS Crewmember: Operate and Maintain Launch Systems

    3 days ago

    Houston, Texas, United States U.S. Army Full time

    Job Summary:As a Multiple Launch Rocket System (MLRS) Crewmember with the U.S. Army, you will be responsible for operating and maintaining the entire MLRS system, including the High Mobility Artillery Rocket System (HIMARS).Key Responsibilities:*• Launch missiles and munitions in quick strikes to support battlefield success• Maintain and operate MLRS...

  • Audio Systems Engineer

    3 days ago

    Houston, United States Oceaneering Full time

    Company ProfileOceaneering Space Systems (OSS) develops, integrates, and applies new and innovative technologies to meet the challenges of working in space and other harsh environments. We are ideally positioned to meet the growing needs of NASA and the expanding commercial and Department of Defense (DOD) markets. Oceaneering Aerospace and Defense...