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Cisco Sr Sales Operations Manager

2 months ago

Harrisburg, United States D and H Distributing Co Full time
Cisco Sr Sales Operations Manager

Join a 100+ Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.
  • We are empowered by our employee co-owners who provide the industry's best service and we promote a collaborative culture.
  • We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
  • We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.
  • As a D&H Co-Owner you receive numerous discounts on services.
We are looking for a Sr Sales Operations Manager to support our Cisco BU Department.

*Candidate preferred location within 60 miles of Harrisburg, PA or Clearwater, FL.

Summary:

The Cisco Sr. Sales Operations Manager will be responsible to develop team members and work across major functional groups to streamline and improve Sales Operations, Order Entry, Rebate Navigation and the Buying processes. This position is responsible for innovating current state Sales Operations methodologies including resource planning, process mapping, talent development

This position works along with the BU leaders to maintain an optimcal customer experience that supports revenue generation, goal achievement and long-term business goals in line with D&H's vision and values; with responsibility to manage and lead teams of Sales Specialits and Order Entry Specialists by providing guidance on day-to-day needs and help on system and transactional questions.

Responsibilities:
  • Evaluate the work of assigned departmental staff and provides staff training and development to ensure a professional and ethical order entry and procurement functions
  • Recommend and implement changes in policy and procedures as necessary to meet continually varying requirements
  • Manage and contribute to the preparation of departmental reports relative to costs, quality, quantity, value, trends, systems, and personnel
• Assist sales and order entry specialists with questions and day-to-day needs including problem solving, communicating new information to the team, sales program needs, time management, and priority setting.

• Oversee the quoting process, ensuring accuracy, timeliness, and alignment with customer and Cisco pricing programs.

• Manage the order entry team, ensuring orders are processed efficiently and in compliance with Cisco's requirements and distributor SLAs.

• Lead the annuity and service renewal operations, ensuring timely and accurate management of renewals to drive recurring revenue.

• Implement systems and processes to track and manage renewal opportunities, upsell potential, and minimize churn.

• Analyze sales operations performance metrics to identify trends, bottlenecks, and opportunities for improvement.

• Provide regular reports on key performance indicators (KPIs) for senior leadership.

• Identify areas for automation and system enhancements to improve speed and accuracy in order processing.

• Drive process improvement and operational excellence to support the Cisco business unit's sales targets and strategic objectives.

• Collaborate with cross-functional teams such as Sales, Finance, Business Operations, Procurement, and IT to streamline processes and improve overall efficiency.

• Provide goals and give written and verbal direction to sales support staff

• Manage team to include time clock functions, PTO requests, hours worked, overtime

• Ensure daily focus on support and issue resolution through team huddles

• Conduct Performance reviews

• Provide training to new team members

• Provide on-going coaching and support of team members

• Communicate system and personnel resource needs to management

• Work with management and associates to balance short and long-term workload coverage, maximizing resource utilization.

• Participate in manager and leadership trainings

• Interact with Sales Reps, Specialists and Sales Managers.
  • Assist VP of the Cisco BU by managing, monitoring and evaluating the day-to-day programs and operations.
ADDITIONAL DUTIES
  • Interact with vendors as well as co-owners in other departments
  • Attend training sessions as required
  • Manage Service Level Agreements and order entry team goals.
  • May be asked to work in other areas, as needed for cross training and/or workload.
  • Other related duties as assigned.
Requirements:

• Bachelor's Degree preferred or equivalent experience
• 5+ years sales experience
• Experience supervising, managing, or leading a team
• Experience using Excel and other tools to analyze data and support business decisions

Why Should You Apply?
  • Opportunities for growth and development.
  • Great benefits.
  • Competitive industry pay.
  • Excellent Work/Life Balance.

EOE