Senior Information Analyst

1 month ago

Daytona Beach, United States APCO International Full time

Why APCO

At APCO International, you’ll be part of an organization that’s at the heart of public safety communications. We are the world’s oldest and largest organization dedicated to advancing the essential work of emergency service communications and public safety professionals. By joining APCO, you’ll work alongside passionate, highly motivated individuals who are committed to making a real impact in the world, from advocating for critical public safety standards to driving innovative technologies that keep communities safe.

You will work in a dynamic and supportive environment, handling everything from everyday tech challenges to system improvements, making sure our organization runs smoothly behind the scenes. You’ll work closely with cross-functional teams to solve business challenges, re-engineer business processes while making an impact by delivering exceptional customer support and solutions.

You’ll enjoy this role if you are:

· Passionate about putting the customer first and always seeking to exceed their expectations.

· An organized project manager, experienced in overseeing technology projects to ensure processes are utilizing industry best practices and best in breed solutions.

· Meticulous and detail-oriented, with a passion for implementing thorough test plans to ensure smooth project delivery.

· A data strategist, skilled at using data insights to improve decision-making, optimize workflows, and drive business success.

· A problem solver who enjoys developing creative technology solutions based on user needs.

· An accomplished collaborator, excited about working with various cross-functional business teams to deliver robust solutions.

· A data guru, passionate about maintaining data integrity and creating efficient audit processes.

· An integration wizard, skilled at connecting data systems, middleware, and online platforms.

· Tech-savvy and independent, seeking to build in-house knowledge and committee to staying updated on the latest software developments.

· Process driven, able to streamline workflows and project management practices for maximum efficiency.

· A master multitasker, thriving when juggling multiple priorities.

· A natural trainer, who enjoys leading end-user training and sharing new functionalities with colleagues.

You’ll be successful at this role if you have…

• Baccalaureate degree with a minimum of 5 years’ experience in designing, developing and generating reports from a relational database application

• 3 years’ experience leading teams as a project manager and/or a business analyst

• Association Management System / CRM experience (Momentive Software’s NetForum preferred)

• Relational database, SQL, MRS, Salesforce Programmer experience

• PMP, BA, or Lean Six Sigma Green Belt preferred

• Solid understanding of the principles of database design, implementation and business process workflow

• Strong business and systems analysis skills, test planning and quality control skills, troubleshooting skills, and experience with numerous environments and architectures

• Experience with requirements management, use case and modeling tools.

Benefits

APCO International offers a comprehensive benefits program including a 401K plan, medical, dental, vision and life insurance as well as a Health Savings Account (HSA). APCO also offers paid time off, paid holidays and educational assistance.

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