Principal Business Systems Analyst

6 days ago

Mountain View, United States Intuit Full time

Overview Imagine a career where your unique experiences and creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized on Fortune's 100 Best Companies to Work For, Best Large Workplaces for Women, and at the top of Fortune’s World’s Most Admired Software Companies. Immerse yourself in our award-winning culture while creating break-through solutions that change the financial lives of more than 50 million personal users, 7 million small businesses, and over 1,800 financial institutions and their millions of customers worldwide. We believe everyone should have the opportunity to prosper and we never stop working to find innovative ways to make that possible. Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our 8,000 entrepreneurial employees have brought more than 250 innovations to market, including QuickBooks, TurboTax, Credit Karma, and Mailchimp, using big data and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit. Customer Success is driving Intuit’s transformation to become an “AI-driven expert platform”, innovating on the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts – the people on our platform who deliver advice and support to customers. Join Intuit as a Principal Business Systems Analyst in Customer Success Modern Operations. Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by AI-driven, technology-led operations and a distributed professional workforce. We are seeking an experienced, strategic, and collaborative Principal Business Systems Analyst to support a two-sided professional network at scale. In this critical role you’ll be responsible for tackling complex business problems by collaborating closely with engineers, data scientists, Customer Success teams, and Business Unit leaders to document complex processes, define requirements, and lead UAT across Intuit. You will have the opportunity to help lead Intuit in its transformation to industry-leading service operations technologies and platforms What you'll bring A very strong systems thinker capable of facilitating the configuration and requirements of software application capabilities to achieve speed and scale Demonstrated ability to put pieces together at a detailed level; understand how systems connect and how processes connect with systems. Understanding of how people and processes interact and how platforms operate Operational excellence mindset with a proven history of delivering services and operations efficiently at large scale with speed, certainty, and security 5+ years of experience working as a BSA in a software development or operations team within a technology-driven or quickly evolving supply chain organization Knowledge of software development life cycle (SDLC) processes Strong business analysis skills (planning, feasibility assessments, requirements development, testing, problem solving) Experience with project management tools such as JIRA and Microsoft Project Knowledge of programming languages, databases, and business intelligence tools is a strong plus Demonstrated ability to work in a matrix environment and influence and develop strong partnerships at all levels Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role Undergraduate degree in computer science, information systems, engineering, or business discipline required; MBA or advanced degree preferred Location: Hybrid; based out of San Diego, CA; or Mountain View, CA (location will be determined by Intuit) How you will lead Collaborates with a team of top engineers, designers, product managers, analysts and Customer Success business partners to define and enable long term capability strategies that align with Intuit’s strategic goals. Analyzes complex business problems to be solved with automated systems, proactively seeks data to build a business case, influences and presents effectively and logically Defines detailed business requirements to deliver on strategic objectives, gathers end user feedback and incorporates into solution design and development. Moves fluidly between high-level strategy and execution; confident giving a presentation to Sr Leadership as well as running a meeting with users and technical SMEs Has an innate curiosity and willingness to dive deep into a complicated platform product, identifies and documents how any underlying system connects, while identifying gaps and automation requirements Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Creativity and iteration are key. Drives work with urgency, moves teams forward, leaps over barriers, bridges over gaps and keeps the business moving EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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