Infusion Support Specialist
1 week ago
Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits:
- Work-Life Balance (no overnight shifts)
- Medical, Dental & Vision Plans
- Life Insurance
- 401(k) Retirement Plan
- Critical Illness, Accident, & Legal Plans
- Wellness Program
- Learning & Development Opportunities
- Paid Time Off
- Paid Holidays
- Free Onsite Parking at All Locations
Location: Orchard Park, NY
Position Summary: Coordinate and participate in a variety of supportive patient care/clinic preparations that assist medical professional personnel, billing and inventory management.
Responsibilities of Position:
- Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other Dent business associates.
- Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
- Accepts packages and deliveries from outside and inside sources, directing and distributing or sorting as needed.
- Assist with unpacking and restocking medication deliveries
- Checks patients in and advises nursing staff of their arrival
- Checks patients out and schedules follow-up appointment.
- Answers the telephone and provides information or transfer for the caller.
- Assist with filing faxes that arrive on a daily basis and distribute appropriately and in a timely manner.
- Provide copay assistance information to patients
- Complete chart preparations in advance to ensure all information is up to date and not expired
- Ensure medications and all required documents have arrived for patients appointments
- Maintain work area in clean and orderly condition.
- Complies with quality assurance, HIPAA, customer focus, infection control, safety and other policies as set forth.
- Represents the Dent by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate.
- Interacts calmly, respectfully and in a friendly manner with other representatives of services at the Dent. Refers patients to proper resources for Dent policies such as billing and or financial support. Assists in clerical duties as needed, functioning as a member of the health care team.
- Performs other duties as assigned or requested.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills & Experience Necessary:
- Ability to maintain strict confidentiality.
- Some working knowledge of medical terminology.
- Planning, organizational, and problem solving skills.
- Ability to work independently or within a team environment.
- Willing and able to work infrequent overtime as required to meet operational needs and perform all duties.
- Flexible availability for departmental meetings.
- Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines.
- Effective verbal communication, interpersonal and telephone skills.
- High School Diploma and 2+ years related experience in an office setting.
- Associates Degree and 2 years related experience
- Experience working in an outpatient/clinic setting
Working Conditions:
- Minimal physical effort, including assistance to the disabled patient in transfers to and from wheelchairs, exam tables, bathroom etc.
- Associated health risks related to patient exposure including body fluids and needles.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires some lifting usually not in excess of 25 pounds
- Most candidates will start within the first quartile of the pay range
- Rates are commensurate with experience
EEO Statement
Dent Neurologic Institute offers an inclusive work environment built on kindness and respect for all. Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision. All qualified individuals are encouraged to apply and will receive consideration.
Monday - Friday, 8:00 am - 4:30 pm, with one Saturday per month working 8:00 am - 12:00 pm.
40 hours/week
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