IT Document Specialist

6 days ago

Chandler, United States Vensure Employer Solutions Full time

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

We're looking for an IT Document Specialist to author, edit, and review product documentation. In this role, you'll work with internal resources, interview various team technicians, and attend meetings to gather, write, and publish technical information for our varied audiences. You'll produce a variety of top-quality learning materials such as technical documentation, infographics, screenshot markups, and training videos.

As a successful IT Document Specialist at Vensure Employer Services, you're motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving company. You have strong writing skills, the ability to synthesize technical content from an SME and create training materials that clearly explain the topic/task to IT technicians as well as end users based on their persona. We like to move quickly and win together, so a self-starter who thrives under pressure and enjoys team successes.

Essential Duties and Responsibilities

  • Maintain our internal documentation for use with the Knowledge Base and within the ticketing system.
  • Always be aware of updates that need to be made on documents and within the SharePoint Knowledge Base. There will be documents to maintain, update and retire.
  • Create in-depth user guides, FAQs, technical overviews, and in-product self-help documentation.
  • Test both the product and its documentation for accuracy and consistency.
  • Maintain version control on all IT documents and SOP documents.
  • Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly.
  • Identify problem areas or structural deficiencies and proactively contribute to their improvement.
  • Regular use of various software to manage the lifecycle of technical documentation including draft, review, and publish phases.
  • Regular communication and synchronization with the IT management members with updates for better processes and needs to complete assignments.
  • Other duties may apply accordingly.

Knowledge, Skills, and Abilities

  • Experience with Office 365 and PDF files are a plus.
  • Must be able to frequently sit for long periods of time and must also be able to maintain a courteous attitude throughout the day.
  • Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.
  • Create exceptional documentation in the form of user guides, integration guides, in-platform instructions, installation/configuration instructions and system operations.
  • Ability to analyze and synthesize complex content.
  • Strong technical aptitude–ability to quickly learn new concepts and tools.
  • Research, write, edit, and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.
  • Excellent writing and proofreading skills.
  • Excellent work ethic and strong intellectual curiosity.
  • Ability to work quickly, efficiently, and multi-task.
  • Desire and ability to innovate and improve upon current processes.
  • Experience creating infographics to communicate workflow processes and abstract topics more clearly.
  • Track record of effective collaboration.
  • Experience in prioritizing and understanding the lifecycle of documentation from pre-release through on-going maintenance.
  • Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.

Education & Experience

  • Bachelor's degree or equivalent experience in English, Communication, or Journalism.
  • 2-5 years' experience working as a Document Specialist or in related job role.

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