Current jobs related to Jr. Helpdesk Specialist - Hanover - Educology Solutions

  • Helpdesk Specialist

    2 weeks ago

    Hanover, United States Marathon TS Full time

    Job DescriptionJob DescriptionMarathon TS is in search of a capable and motivated Helpdesk specialist to support MDOT in Hanover, MD.Primary Responsibilities for Helpdesk Specialist (Senior)To Contractor personnel shall, in cooperation with other MDOT end-user technicians, work with MDOT staff and IT liaisons. Supporting the needs of the end-user and the...

Jr. Helpdesk Specialist

3 months ago

Hanover, United States Educology Solutions Full time

Duties & Responsibilities:

ESI is seeking a Junior Helpdesk Specialist that will participate in enhancing the service desk knowledge base for the customer. Participation can include but is not limited to the following tasks:

  • Monitor industry standard service desk, including phone calls, email, and service desk Maximo queue. Troubleshoot with end-user, triage service tickets, and route to appropriate
  • Document and communicate information to develop templates based on user calls to the Service Desk Manager. Assist Service Desk Manager with documentation knowledge base, to include closing of tickets.
  • Assist in enhancing documentation for Tier 2 and Tier 3 routing.
  • Develop and maintain or assist in the development and maintenance of Tier 1 documentation including knowledge base.
  • Attend staff meetings, as well as other meetings, as required.
  • Ensure policies and procedures are followed
Qualifications:
  • High school diploma, GED, or equivalent
  • 3-5 years of helpdesk experience
  • Prior information technology or systems administration experience preferred
  • Familiarity with telephone, office, and point-of-sale software a plus
  • Strong Customer Service Skills.