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Business Analyst I
2 weeks ago
We are looking for a Data & Reporting Analyst for our team. This analyst will consult with cross-functional teams to identify data and analytical needs, gather the necessary data, conduct detailed analyses, review actionable insights/findings with leadership to assist in their decision making, and facilitate related process/data improvement efforts.
This position is within the Operations Reporting & Analytics team and supports operational improvement initiatives.
Responsibilities:
• Derive insights from data analysis, conduct root-cause analysis of operational issues identified by the data, and provide recommendations to remediate operational issues
• Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools
• Drive understanding of our members and their interaction with our call center, through in-depth analyses of user interaction, engagement, and transcribed calls
• Answer complex business questions via SQL queries to enable business owners to make critical decisions.
• Investigate to identify problematic trends that may impact member experience and operational metrics negatively
Skills/Qualifications:
• Bachelor's Degree (e.g., Statistics, Engineering, or Economics)
• 5+ years of experience in Data Analytics
• Manage, transform, and analyze data using SQL
• Experience with data visualization tools, such as Power BI and Tableau
• Comfortable with ambiguity with the ability to challenge traditional thinking to solve problems
• Ability to translate business language into technical requirements
• Ability to clean, wrangle, and transform large, complex data sources, using fit-for-purpose data analysis techniques to generate robust insights
• Strong Microsoft Office skills: Excel, PowerPoint
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