Welcome Center Coordinator I

3 weeks ago

Colorado Springs, United States Springs Rescue Mission Full time

Job Type

Full-time

Description

SUMMARY OF POSITION:

Springs Rescue Mission considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of SRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. The person in this role is responsible for maintaining a safe and healthy environment for Springs Rescue Mission, guests, clients, and residents who are staying on campus during the day or overnight in sheltering system and housing units. In this role, you are responsible for working with staff and clients to understand and uphold campus regulations, guidelines, and core values. In addition, this role is responsible for properly collecting and tracking client data.

DUTIES & RESPONSIBILITIES:

  • Complies with all information technology training and data privacy requirements: utilizing current systems, i.e., Mission tracker and HMIS
  • Properly collects client information/daily tracking
  • Responsible for maintaining additional reporting as needed to ensure data clarity
  • Responds to interpersonal situations and attempts to deescalate crises before they arise
  • Ensures compliance of All campus/shelter/program guidelines
  • Demonstrates the ability to set and maintain healthy boundaries in line with SRM values
  • Provide support, encouragement, and accountability to guests.
  • Contact Supervisor in the event of incidents involving dismissal of guest or altercations that are not resolved by verbal intervention.
  • Submit a written incident report in a timely manner
  • Submit daily program report to supervisor documenting activities
  • Maintain order, oversee daily schedule to maintain cleanliness and safety of work area. Place maintenance or I.T. work orders as needed
  • Provide prayer support as needed or requested
  • Assists and supports volunteers in their service
  • Attends all required meetings and reviews SRM emails regularly
  • Depending on business need, this role may be asked to fulfill some or all of the duties of Safety and Security Officer. If this occurs, job description and/or assigned tasks should be reviewed in advance.
  • Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Requirements

EDUCATION/EXPERIENCE:
  • Minimum high school diploma or GED, associate degree preferred.
  • Previous experience working within a Christian recovery environment desired.
SKILLS AND QUALIFICATIONS:
  • Maintains a personal relationship with Jesus Christ and is a constant witness. Christ-centered and compassionate attitude in dealing with people including the homeless and faithfully upholds and exemplifies SRM's Statement of Faith
  • Desire to serve the Lord in ministry to the lost, hungry, cold, and frightened. Be able and willing to exercise compassion and discernment while modeling the pursuit of Christ likeness.
  • Ability to handle crisis and unexpected situations with calm and clear thinking, demonstrating good analysis and judgment to bring resolution.
  • Trustworthy, reliable, insightful, and perceptive
  • Able to maintain confidentiality.
  • Knowledge of addiction and recovery preferred.
  • Able and willing to honor and uphold the leadership and mission of SRM.
  • Thorough, systematic, and organized regarding security and protocol
  • Street knowledge and understanding of anger management highly desired.
  • Computer literate, able to use basic office equipment.
  • CPR/First Aid experience/current certification preferred.
  • Able to read, write and perform basic mathematical computations.
  • Two years of sobriety required, if in recovery
  • Flexibility in working hours, including on-call availability and willingness to work holidays as they coincide with regular shifts.
WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; frequently = 34%-66%; continuously = 67%-100%.
  • Works in a typical shelter or housing unit environment.
  • Occasionally: sitting, must be able to lift to 40 pounds, bend or stretch, ability to climb stairs, exposure to outdoor or inclement weather
  • Frequently: walking, talking, manual dexterity
  • Continuously: adequate vision and hearing, good mental condition to withstand consistently medium to high levels of stress
EQUIPMENT/TOOLS USED:
  • Phone
  • Computer
  • Copier
  • Body Worn Camera
  • Radio (Walkie Talkie)

WORK HOURS: Full-time position is 8am to 4pm; 4pm - midnight; and Midnight to 8am.

Salary & benefits include the following: $17.00/hour DOE.

* Full benefits package to include: medical benefits with SRM paying 85% of the medical premium, voluntary Dental, Vision, Allstate Accident Plan, SRM-paid Short-Term and Long-Term Disability, Life Insurance, and AD&D. Also offered are 8 paid holidays, 21 days of accruable PTO, paid "Soul Care Retreat" days (up to 4 depending upon availability), and a 403b retirement plan with SRM-match after one (1) year, 100% vested beginning DOH; (Benefits are subject to change based on reevaluation or benefit plan changes annually.)

*Benefits begin at 1st of the following month after completing a full 30 days of employment (I.E. start date 4 January 2021, benefits initiate 1 March 2021)

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