Reverse Logistics Analyst

1 week ago

Phoenix, United States Leslie's Poolmart, Inc. Full time

Description DIVE IN TO A NEW CAREER WITH LESLIE'S: Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000+ retail stores in 39 states plus PRO, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's. Job Overview: The Reverse Logistics Analyst will coordinate cross-functionally with Distribution Center personnel, the Transportation/Logistics team, Category Directors, Inventory Planners, Ecommerce and Retail channel leaders, Customer Service, IT, Accounting, Legal, and Compliance, among others. You will own minimizing the net impact of customer returns and internally created scrap while also supporting Inventory Planners through pullbacks and other re-balancing activities that address overstocks and obsolete inventory. The analyst will develop and drive continuous improvement initiatives to minimize return costs, improve recovery rates, status and action returned inventory and improve customer satisfaction. This individual is responsible for end-to-end return process management, data analysis, return reason identification, SOP development, and cost reduction initiatives. The role involves collaborating with internal teams, customers, and 3PLs to implement operational solutions that reduce returns, enhance customer satisfaction, and drive process efficiency. Responsibilities: Partner with distribution center team to inspect, sort and process return products, identifying items for refurbishment, resale, or disposal. Work with finance to create process for disposal of product. Work with Merchandising to establish process and RTV policy for each vendor. Conduct regular analysis of return data, identify trends, pinpoint root causes, and work with the relevant teams to implement initiatives to reduce returns and/or the associated costs and negative customer experiences. Ensure hazardous chemical returns are handled in full compliance with DOT, OSHA and EPA standards. Develop, track and report key performance indicators related to reverse logistics. Establish best practices for product refurbishment and liquidation to maximize recovery value. Implement initiatives to minimize return fraud and abuse in marketplace and e-commerce channels. Qualifications: + + Bachelor’s degree in Supply Chain Management or Logistics 5+ years of experience in reverse logistics or supply chain management Strong analytical skills with experience in KPI development and performance reporting Proficient in ERP, WMS and TMS systems with advanced Microsoft Excel skills Excellent, negotiations and communication skills, with the ability to manage vendors and cross-functional teams Leslie's provides a robust benefits package, including: Comprehensive medical, pharmacy, dental, & vision plan options. Health savings account (with enrollment in the high deductible health plan option). Health & dependent care flexible spending accounts. Company-paid basic life and AD&D insurance. Voluntary supplemental life insurance. Company-paid short-term disability and voluntary long-term disability insurance. Pre-tax and Roth 401(k) with company match. Paid vacation, sick, and bereavement leave. Paid holidays, including a floating personal day. Employee assistance and wellness programs. Product discounts at Leslie’s Retail stores. Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.

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