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HomeCare Agency Supervisor

6 months ago

Crown Point, United States Golden Touch Home Care Services, LLC Full time

MUST HAVE minimum 2 years of home care experience in the state of Indiana

Job Description

The home care Supervisor will oversee the day-to-day operations of the home care agency. Must ensure that the staff is properly trained and equipped to provide quality care to clients.

As a care supervisor, you will be responsible for

  • The supervision and ongoing support of the Homecare Aide to ensure the delivery of high-quality in-home services.
  •  Diligently monitor the Homecare Aide performance, collect information regarding client condition changes, and ensure proper staffing levels to comply with all applicable regulatory agencies.
  • Responsible for all aspects of case management to maintain, strengthen, and safeguard the functioning of older adults and individuals with disability in their own homes in accordance with the authorized Plan of Care.
  • Manages a caseload of clients and supervises Homecare Aides.

Job Duties Include:

  • Monitoring the provision of services according to the authorized client's Plan of Care
  • Providing Home Care Aides with schedules and monitoring receipt procedures in the conduct of essential shopping and errands as stated in the Plan of Care
  • Monitoring required documentation (Task Verification Form) to support units of service requested for reimbursement, shall be retained in paper and submitted to the billing department
  • Answering phone calls, assisting clients with questions
  • Maintain client personal files by documenting client contact and activities related to client services in the client's file
  • Acting as the liaison between Clients, Home Care Aides, and the Referral Sources
  • Supervise field staff compliance with TVFs, EVVs, and attendance
  • Processing payroll

Qualifications:

  • MUST HAVE a minimum of 2 years of home care experience 
  • Driver's License and reliable transportation
  • A High School Diploma or GED is required
  • Strong computer aptitude and working knowledge of Microsoft Office (Word, Excel, Teams and Outlook)
  • Supervisory or leadership experience
  • General knowledge of the in-home personal care needs of older adults and individuals with disability within the context of their social environment
  • Excellent written and oral communication skills
  • Ability to work within a multi-phased, fast-paced work environment
  • Ability to resolve concerns between Home Care Aides and Clients within referral source parameters
  • Maintains compliance with 24 hours of annual in-service training