Customer Relations Specialist

1 week ago

Arizona City, Arizona, United States RISE INC FAMILY Full time
Job Details

Job Location
Mesa, AZ

Position Type
Part Time

Education Level
High School

Travel Percentage
None

Job Shift
Days

Job Category
Customer Service

Description

ABOUT THE COMPANY

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Customer Relations Specialist will assist in standardizing the quality of outgoing communications and maintaining incoming/ outgoing calls as outlined by Acumen's best practices, Medicaid, the state or the contract, and all updates of the mentioned parties. This position will also conduct a variety of other company-wide administrative support tasks. It is a requirement to have a strong customer service background. Under supervision, performs office functions or secretarial work of moderate to difficult tasks. The Customer Relations Specialist is uniquely important as it will often be the first point of contact our customer has with Acumen.
  • Customer Care - Provide excellent customer service to Acumen clients, coworkers and Acumen visitors both on the phone and in-person, and encouraging positive working relationships across the company.
  • Analytical & Responsive - Analyzes, tracks, thoroughly researches and resolves all customer inquiries.
  • Data Entry - Processes incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy.
  • Administrative - Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature.
  • Communication - Ensures all incoming paperwork and communication is processed by following Acumen, Medicaid, state and program guidelines.
  • Strategic & Time Management - Uses strategic thinking and maintains a calendar of deadlines in order to prioritize independently according to urgency and agreed upon timelines, or as otherwise instructed by the Manager or Supervisor.
  • Conflict Resolution - Ability to handle conflict, difficult customers and present the skills necessary to de-escalate a given situation.
  • Adaptive - Demonstrates the ability to work within a fast changing and fast paced work environment.
  • Innovative - Identify and share opportunities for process improvements and improved working conditions.
  • Flexibility - Occasionally work late or on weekends as needed to ensure deadlines and/or high volume demands are met (as approved by Manager or Supervisor).
  • ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.
Qualifications

MINIMUM QUALIFICATIONS
  • High School Diploma or equivalent, and some college courses or degree preferred
  • At least 2 years of experience in Customer Service
  • Proficient with 10-key by touch & type a minimum of 45 wpm with high degree of accuracy
  • Ability to work well with numbers
  • Valid Drivers License and able to lift and transport mail to post office daily
  • Advanced computer skills (includes but not limited to: compose an email, attach documents to an email, manipulate various type of documents such as Word, Excel, Power Point, Adobe Acrobat, etc.)
  • The ability to effectively and respectfully respond to internal and external customers
  • Excellent organizational skills and attention to detail
  • Able to work independently as well as part of a team
  • Able to multi-task and meet all assigned deadlines in a rapidly changing environment
  • Able to recognize a problem and escalate to the appropriate team member for resolution
  • Willing to work overtime, including weekends to meet high volume demands.
Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY

  • Customer Relations Specialist

    1 week ago

    Arizona City, Arizona, United States RISE INC FAMILY Full time

    Job DetailsJob Location Mesa, AZ Position Type Full Time Education Level High School Travel Percentage None Job Shift Days Job Category Customer Service DescriptionABOUT THE COMPANY Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to...

  • Client Relations Specialist

    18 hours ago

    Arizona City, Arizona, United States AZPetVet Full time

    About the RoleThis Client Relations Specialist position plays a vital role in building trust and loyalty with patients and their families. As a member of our front desk team, you will be the first and last face our clients see, making a lasting impression every time.Your responsibilities will include greeting patients, answering questions, updating records,...

  • Accurate Data Entry Specialist for Customer Service

    1 day ago

    Arizona City, Arizona, United States RISE INC FAMILY Full time

    Our Team is Looking for a Skilled Enrollment Specialist!We are a dynamic team dedicated to delivering exceptional customer service and support. As an Enrollment Specialist, you will play a critical role in processing enrollment files, responding to customer inquiries, and maintaining accurate records. If you have a strong passion for customer service and are...

  • Customer Vehicle Specialist

    6 days ago

    Arizona City, Arizona, United States Walmart Full time

    **Customer Vehicle Specialist Role:**The Customer Vehicle Specialist is responsible for providing exceptional customer service and ensuring the smooth operation of our vehicle care services. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.**Key Responsibilities:**Interact...

  • Customer Experience Specialist

    4 days ago

    Arizona City, Arizona, United States Raising Cane's Full time

    Raising Cane's is looking for a skilled Customer Experience Specialist to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring that every guest has an outstanding experience.You will take orders from customers, process payments efficiently, and maintain a clean and safe environment for...

  • Sales Associate

    3 hours ago

    Arizona City, Arizona, United States Kroger Full time

    Fry's Food Stores is committed to providing a unique and personalized shopping experience for our customers. As a Sales Associate - Customer Experience Specialist, you will be responsible for creating a warm and welcoming environment that encourages customers to return.About UsWe are proud to serve Fry's customers in over 120 stores throughout Arizona. Our...

  • Host and Customer Experience Specialist

    5 days ago

    Arizona City, Arizona, United States Doggie District Full time

    Role DescriptionWe are seeking a highly skilled and customer-focused individual to fill the role of Host and Customer Experience Specialist at Doggie District. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional service.ResponsibilitiesThe Host and Customer Experience...

  • Customer Experience Specialist

    3 days ago

    Arizona City, Arizona, United States Kroger Full time

    Company OverviewFry's Food Stores, a proud member of the Kroger family, has been serving Arizona communities since 1983. With over 120 stores across the state, we strive to provide an exceptional shopping experience for our customers.Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our front end team as a Customer...

  • Customer Service Specialist Leader

    4 days ago

    Arizona City, Arizona, United States Community Choice Financial Family of Brands Full time

    About UsTitleMax is one of the nation's largest title lending companies, helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Our mission is to provide financial solutions to those who need it most.The RoleWe are seeking a highly motivated Customer Service Specialist Leader to...

  • Software Customer Support Specialist

    5 days ago

    Arizona City, Arizona, United States TicketManager Full time

    **Job Description**The Customer Support Specialist will work alongside colleagues to provide software support to our current accounts, including many of the Global 2000 like FedEx, Verizon, and Anheuser-Busch.This position is not only critical to our success and reputation as the leader in the industry but the success of our software...

  • Interpersonal Relations Specialist

    6 days ago

    Arizona City, Arizona, United States IP Incorporated Full time

    Job DescriptionWe are seeking a skilled individual to join our team as a Customer Care Representative. As the primary point of contact for our customers, you will be responsible for identifying and addressing their concerns in a professional manner.

  • Customer Support Specialist

    3 weeks ago

    Arizona City, Arizona, United States TicketManager Full time

    Live events are fun.   Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family.   Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories....

  • Customer Support Specialist

    4 weeks ago

    Arizona City, Arizona, United States AEG Full time

    Live events are fun. Concerts, sporting events, festivals....we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. The...

  • Cashier and Customer Support Specialist

    7 days ago

    Arizona City, Arizona, United States Kroger Full time

    About the CompanyKroger, one of the world's largest retailers, has been serving customers for over 130 years. Our commitment to excellence, customer satisfaction, and community involvement sets us apart from others in the industry.Job SummaryWe are seeking a highly skilled and customer-focused Cashier and Customer Support Specialist to join our team. As a...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Arizona City, Arizona, United States Sherwin-Williams Full time

    Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as...

  • bilingual customer service specialist

    9 hours ago

    Arizona City, Arizona, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Bilingual Customer Service Specialist

    4 weeks ago

    Arizona City, Arizona, United States Sherwin-Williams Full time

    Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as...

  • Bilingual Customer Service Specialist

    2 days ago

    Arizona City, Arizona, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Bilingual Customer Service Specialist

    2 days ago

    Arizona City, Arizona, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Store Customer Service Specialist

    4 hours ago

    Arizona City, Arizona, United States Sherwin-Williams Part time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...