![City of New York](https://media.trabajo.org/img/noimg.jpg)
IT Service Manager
2 months ago
Job Description
Bureau Information Technology is seeking an individual to be responsible for the supervision and management of the service desk operation. Responsibilities include but are not limited to:
-Oversee, plan, manage and coordinate complex information technology projects related to IT Operation and IT Service Desk from initiation to completion, including defining project scope, creating/updating project plans and work breakdown structures, scheduling project deliverables, goals and milestones, identifying and managing project risks, determining resource needs, obtaining signoff on project deliverables, etc.
-Provide day-to-day oversight and leadership of multidisciplinary project and service desk teams including teams working on IT integration projects and consultants. Coordinate, track, and report on project tasks and progress to management, stakeholders and relevant teams. Support project deliverable readiness for service operations.
-Elicit, document and analyze business requirements on information technology projects in order to recommend business and information technology solutions. Assess business problems and process gaps; identify opportunities for new requirements. Create functional deliverables such as business scenarios, as-is/to-be flow diagrams, use cases, functional designs, screen mock-ups, etc. Facilitate user acceptance testing.
-Ensure that software products and solutions are appropriately tested to meet functional (usability) and technical (performance) requirements. Create test cases, test scripts and defect reports. Execute test scripts and document progress and results. Collaborate with business analysts to understand business requirements. Collaborate with technical teams (Internal DSNY members, Other Agencies and Vendors) to understand application capabilities, environment set up and defect fixes.
-Create executive reports and dashboards to report on the IT Project and Service Desk team's weekly tasks, progress, and individual performance.
-Team management skill.
-Coordinate with vendors and other agencies to track progress.
-Analyze & resolve challenging operational issues on systems and services that support the department in its core functions.
Qualifications
1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to the area(s) required by the particular position; or,
2. Education and/or experience which is equivalent to "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
We have other current jobs related to this field that you can find below
-
Desktop Support Manager
1 month ago
New York, United States IT Accel Full timeJob DescriptionJob DescriptionDesktop Support ManagerOn site NYC $100k+Responsibilities:Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development.Prioritize and delegate tasks effectively to meet support objectives and deadlines.Foster a collaborative and positive team...
-
Legal Associate
5 days ago
New York, United States $90Bn Asset Manager Full timeLegal Associate / Paralegal – Global Distribution TeamCompensation: $100-115k base + disc. bonus NYC 4 days a week ; 1 day WFH A leading global asset management firm is seeking a skilled and experienced Legal Associate / Paralegal to join its Legal Team while focusing on the firm's Distribution. The firm specializes in distributing a wide range of...
-
Legal Associate
7 days ago
New York, United States $90Bn Asset Manager Full timeLegal Associate / Paralegal – Global Distribution TeamCompensation: $100-115k base + disc. bonus NYC 4 days a week ; 1 day WFH A leading global asset management firm is seeking a skilled and experienced Legal Associate / Paralegal to join its Legal Team while focusing on the firm's Distribution. The firm specializes in distributing a wide range of...
-
Office Manager
3 days ago
New York, United States NYC Based Construction Manager and GC Full time $45,000 - $65,000Job DescriptionJob DescriptionWe are based out of Long Island City Queens, NY. This position requires applicants who are committed to in-person, full time and timely attendance. You will be expected to work Monday - Friday from 8am-5pm. English fluency is required and multi-lingual is nice to have.Please see the list below for an example of your expected...
-
New York, United States Lincoln IT Full timeJob DescriptionJob DescriptionWe are looking for a Business Relationship Manager (BRM) to join our team of IT professionals. Previous experience in Hospital and healthcare environment is a must for this role. Within our organization, the Business Relationship Management team focuses on enhancing customer relationships and integrating Technology across the...
-
Ecommerce Website Manager
2 months ago
New York, United States Triveni IT Full timeRole Overview:We are looking for an experienced E-commerce Website Manager to oversee and optimize our online store's performance. The ideal candidate will have a strong background in managing and enhancing e-commerce platforms, specifically Shopify, to drive sales and improve user experience.Key Responsibilities:Manage day-to-day operations of our...
-
Ecommerce Website Manager
2 months ago
New York, United States Triveni IT Full timeRole Overview:We are looking for an experienced E-commerce Website Manager to oversee and optimize our online store's performance. The ideal candidate will have a strong background in managing and enhancing e-commerce platforms, specifically Shopify, to drive sales and improve user experience.Key Responsibilities:Manage day-to-day operations of our...
-
Client Lifecycle Management Analyst- NYC
4 weeks ago
New York, United States Georgia IT Inc Full timeClient Lifecycle Management Analyst Location: NYC -Onsite Duration: 6+ months Job description: WORK EXPERIENCE: 3-5 years - Experience in financial services preferably in a client-facing operations role Description : The Client Lifecycle Management Analyst contributes to the overall success of the Onboarding team ensuring by managing a specific...
-
New York, New York, United States Benchmark IT Full timeSr.Product Manager-FinTech Hybrid:Our direct client, a fast-growing FinTech firm in New York City, is looking for multiple senior level Technical Product Managers.The openings range from Assistant Vice President Vice President level. This role will be working in a team-oriented environment with smart and hardworking individuals in a results-oriented culture...
-
Audit Manager
5 days ago
New York, United States Smartwork IT Services Full timeJob DescriptionJob DescriptionJob Title : Audit Manager - Global Corporate and Investment BankingLocation: New York, NYJob Type : Fulltime, HybridJob Description :The Audit Manager is responsible for overseeing assigned audit areas, acting as Auditor-in-Charge (AIC), and executing the audit strategy for Lines of Business (LOBs). Key duties include leading...
-
Program Officer, Intensive Services
2 months ago
New York, United States Church World Service Full timeOverview Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or...
-
Health Physics Manager
1 week ago
New York, United States IT Resource Hunter Full timeHealth Physics ManagerLocation: Long Island, NYCompany: Well-Established Research and Academic OrganizationThe mission of this professional will be to maintain and protect the radiological safety and health of our client’s employees, the public, and the environment. Essential Duties and Responsibilities:Provide professional Health Physics support and...
-
Health Physics Manager
1 week ago
New York, United States IT Resource Hunter Full timeHealth Physics ManagerLocation: Long Island, NYCompany: Well-Established Research and Academic OrganizationThe mission of this professional will be to maintain and protect the radiological safety and health of our client’s employees, the public, and the environment. Essential Duties and Responsibilities:Provide professional Health Physics support and...
-
Project Manager
1 month ago
New York, United States NYC IT Inc Full timeJob DescriptionJob DescriptionMANDATORY SKILLS/EXPERIENCE:Note: Candidates who do not have the mandatory skills will not be considered1. At least 12 years of proven experience as a Project Scheduler in IT environments.2. Proficiency in project scheduling tools such as Microsoft Project.3. Strong understanding of project management methodologies and best...
-
Project Manager
1 month ago
New York, United States NYC IT Inc Full timeJob DescriptionJob DescriptionMANDATORY SKILLS/EXPERIENCE:Note: Candidates who do not have the mandatory skills will not be considered1. At least 12 years of proven experience as a Project Scheduler in IT environments.2. Proficiency in project scheduling tools such as Microsoft Project.3. Strong understanding of project management methodologies and best...
-
Technical Product Manager
4 weeks ago
New York, United States NYC IT Inc Full timeJob DescriptionJob DescriptionMANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered A bachelors degree (or equivalent) in computer science, engineering, product design or related field At least 12 years of previous experience in software and web development 4+ years proven success leading products from...
-
Technical Product Manager
4 weeks ago
New York, United States NYC IT Inc Full timeJob DescriptionJob Description MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered • A bachelor’s degree (or equivalent) in computer science, engineering, product design or related field • At least 12 years of previous experience in software and web development • 4+ years proven success leading...
-
Sr. Social Media Manager
2 months ago
New York, United States Laundry Service Full timeJob DescriptionJob DescriptionLaundry Service is a full-service marketing agency building relationships between people and brands. We help brands craft a meaningful role in culture across lifestyle, sports, music, technology and entertainment spaces. Our team delivers on strategy, creative, production, media buying and influencer management completely...
-
Food Service Worker
1 month ago
New York, United States Veterans Canteen Service Full timeStarting Hourly Wage $ 18.78 This is a Temporary Not to Exceed (NTE) 1-year position Looking for a better work-life balance? Join an amazing organization that puts Veteran's first for an amazing career! The Veterans Canteen Service (VCS) located at the New York, NY, VA Medical Center 423 East 23rd Street New York, NY 10010 is seeking part-time Food Service...
-
Food Service Worker
4 weeks ago
New York, United States Veterans Canteen Service Full timeStarting Hourly Wage $ 18.78 Looking for a better work-life balance? Join an amazing organization that puts Veteran's first for an amazing career! The Veterans Canteen Service (VCS) located at the New York, NY, VA Medical Center 423 East 23rd Street New York, NY 10010 is seeking part-time Food Service Workers to provide quality service to our nation's...