Resident Service Specialist

1 month ago

Richmond, United States UDR Full time
Description

Floating Resident Service Specialist - Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR

UDR, Inc. and its affiliated companies are seeking a Floating Resident Service Specialist to join our team in our Richmond, VA area. This position will have shared time between 4 communities located in Richmond, Henrico, Glen Allen and Chester, VA. Saturdays required.

Key Qualifications:

  • Minimum three years' experience in property management or related business operations.

  • Minimum of two years' of office experience is required.

  • Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment.

  • Strong organizational, presentation and communication skills, with high professionalism.

  • Proficient with MS Office and Outlook with competent general computer skills.

  • Proficient with Web communications, publishing, usability and/or social media.


Essential Job Functions:

As a Resident Service Specialist, you provide team coordination to ensure high quality customer service. You ensure the Resident Service team completes every step regarding move-in coordination, OneSite responsibilities and customer service administration. You handle any walk-in resident concerns collectively with managers. You walk through the move-in ready apartment(s) to achieve optimal resident satisfaction. You coordinate responses to resident service issues as well as track and follow-up on move-in satisfaction. You also walk all amenities and problematic areas on a daily basis to address any deficiencies and follow-up with the service team until resolved. You provide support and act as back-up for the Leasing Consultants and Resident Service Coordinators.

Career Development and Advancement: We offer ongoing education opportunities to support the skillset development of our employees. We have a proven culture of supporting the development and advancement of our employees' individual career goals and are proud to announce the promotion of 242 employees in 2018, that's an average of 20 associates promoted per month We believe our employees are the organization's most valuable asset. #WRK4UDR

Exceptional Benefits: We offer a comprehensive benefit package and discounts to live in our premier communities

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities with a mission of offering remarkable apartment homes in the most desirable locations throughout the United States. Share your expertise, skill and commitment to excellence with us, and be a part of UDR's team. #WRK4UDR

EEO / ADA

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