Business Systems Analyst: Knowledge Management
4 months ago
Location: Hybrid 3 days per week mandatory: Dallas, TX or Chicago, IL
The ideal candidate will have current skill set in defining and implementing a Knowledge Management solution within a complex IT / Business enterprise including solution development through customary Stakeholder Business Requirements definitions & ability to drive a KM solution from design, development, implementation and adoption.
- Interface with stakeholders to identify, analyze and research business needs.
- Create documentation including business requirements, user stories, acceptance criteria, feature descriptions, user guides, process flows, and presentations.
- Conduct analysis and research regarding best practices in the industry for KM frameworks.
- Conduct analysis and research to define the internal knowledge estate.
- Document current state and assist in future state design.
- Conduct gap analysis to inform overall strategy and prioritization of work.
- Define, clarify, and manage changes to scope.
- Participate in development of knowledge tools and approaches.
- Participate in solution evaluations.
- Minimum 3-5 years of experience in knowledge or information studies.
- Strong understanding of KM principles and processes.
- Good business process reengineering and project management skills.
- Fluent in critical thinking, structured analysis, and problem solving.
- Fluent in change management practices.
- Proficient in breaking down knowledge and information silos.
- Excellent listening, written and oral communication skills; skillful facilitator.
- Good collaboration, relationship building, and customer support skills.
- SharePoint, Microsoft Office, Confluence and Jira.
- Experience in ServiceNow a plus.
- Experience with agile software development.
- Bachelor's degree.
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