Hotel Front Desk Clerk

4 weeks ago


Waco, United States Even Hotel Waco - University Area, an IHG Hotel Full time

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information • Connect with the housekeeping department to ensure guest accommodations are ready • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Mitigate customer complaints as needed Qualifications: • Well-versed in taking telephone calls and handling stressful situations • Working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred • High school diploma, GED, or equivalent • Displays impeccable interpersonal, time management, organizational skills, and customer service skills Compensation: $13 - $15 per hour



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