Bilingual Customer Service Representative
3 weeks ago
About Responsive
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry's best and most respected insurance agencies to deliver a top-notch service and claims experience. Our customers agree: in 2021, we received a Google reviews rating of 4.8 out of 5 stars-all because of the Responsive way we approach our business.
But Responsive is more than just our name-It's a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It's how we make good on our mission: to continue raising the bar for service in auto insurance.
What You Will Do
Our Customer Service Representatives work closely with our customers, taking ownership for answering questions, creatively solving challenges, taking new loss information and building ongoing relationships. They also process various underwriting-related activities (e.g., policy changes; cancellations), ensuring accuracy and recognizing logical next steps resulting from changes
(e.g., required communications; related tasks).
While each day will be different, a typical day will involve:
- Responding with professionalism and appropriate urgency to telephone inquiries (e.g., from those we insure, agents, and/or other parties);
- Having the "right" conversation with customers (right questions, right guidance, right amount of time) that address issues or concerns;
- Accurately processing various underwriting activities (e.g., changes to policies; payments) and recognizing logical next steps from changes.
- Managing own time to ensure incoming calls and underwriting activities are completed with efficiency,
- Reviewing own work for quality and accuracy.
- Critically analyzing information to identify discrepancies (i.e., is this right?), question assumptions (why are we doing this?), and identify opportunities for improvement (how can we do better?);
- Communicating and collaborating with team members (in own or other departments) to share information, document processes, resolve issues, and provide support for learning; and
- Documenting work decisions, actions, and processes.
- This is a full-time position
- This job is located onsite in Plantation, Florida.
- Supervisor: the incumbent reports to and works under the direct supervision of the Customer Service and Underwriting Director.
- Work hours: 10:30 AM to 7:30 PM, Mon-Fri, and some Saturdays from 9:00 am - 1:00 pm (Saturday hours on a rotational basis).
- Typically, 8 Saturdays/year are required on a rotating basis.
- Pay is $38,000 to 42,000 annually (DOE).
- Applicants must be willing to complete tasks outside of formal job requirements.
- No prior insurance experience is required. We will train the right person
- Must be Bilingual: Spanish/English
- Education: High school diploma; some undergraduate studies preferred
- Must be willing to work weekend hours
- Willingness to complete tasks outside of formal job requirements
The Responsive Offer
In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including:
- 401(k)
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health savings accounts with company contributions & life insurance options
- Paid time off
- Holiday pay
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- FMLA leave
- Diverse, inclusive & welcoming culture
- Career development
Use the "Apply" button at the top of the page to upload a cover letter explaining your interest in this position and a current resume, and complete the application process.
The Responsive Culture
At Responsive, we know we're only as good as our people, which is why we value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. You'd join a dynamic team of people who are:
- Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem.
- Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently.
- Engaged: We're curious and motivated to humbly serve our fellow team members and customers. We're open to new training opportunities and recognize that putting good ideas into action provides value to our customers.
- Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes.
Responsive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.
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