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Technical Alignment Manager

1 month ago

Cockeysville, United States Advance - Global Australian Professionals Full time
Description

Position at Advance

Technology Alignment Manager

WHO WE ARE

Advance is a business solutions provider that helps organizations in Maryland find better, mor effective technology and processes to help improve their business and increase efficiencies.

Family owned since 1964, our mission statement has been the guiding principle behind everything we do: "We are a people company with an intense passion for improving our customer's businesses and enhancing our team members lives". Simply translated, we view our team members like family and our customer's businesses as if they were our own.

We are proud of our amazing community of the best, brightest, and most passionate people who focus daily on creating unparalleled experiences and exceptional value for our customers. Our team is hardworking, highly collaborative and supportive of each other, while having fun along the way

We hope you will take the first step toward joining the Advance team by applying for the Technology Alignment Manager position below

WHAT WE ARE LOOKING FOR

Advance is seeking a Technology Alignment Manager to work out of our Cockeysville headquarters to support our Managed IT clients. You will be an integral part of an award-winning Managed IT Services Team and will also interact with other internal teams, prospective and current clients and outside vendors. This position reports to the Director of Managed IT. Advance will provide the support and training you need to personally and professionally succeed in this role.

ON A TYPICAL DAY YOU WILL
  • Gain and maintain an intimate knowledge of multiple client infrastructures.
  • Provide proactive support for all aspects of the client infrastructure.
  • Perform frequent, onsite audits to ensure client environments are secure, efficient and within compliance.
  • Build relationships with customer points of contact to proactively address concerns, areas of enhancement and communication.
  • Work with internal reactive and proactive resources to provide an optimal service delivery for all clients.
WHO YOU ARE
  • Attention to detail and excellent organizational skills.
  • Ability to work as part of a team.
  • Must be able to work and communicate with clients at all levels of an organization.
  • Strong customer service skills.
  • Basic business acumen as it relates to technology.
Technical Prerequisites
  • 2-3 years' experience in the network of a multiple site Windows 2012/2016 server environment of at least 50 - 100 users
  • Experience supporting Windows 7/10 desktops
  • Experience supporting Microsoft Server 2012/2016
  • Experience supporting Microsoft Exchange 2013/2016
  • Experience with Office 365 cloud services
  • conceptual knowledge of firewalls, routing and switching.
  • Virtualization Knowledge preferred (VMware, Hyper-V, etc.)
  • Experience with providing remote support and using remote management software
  • Ability to work both independently and under a supervisor.
  • Ability to effectively communicate with clients to identify and resolve problems
AN UNPARALLELED EMPLOYEE EXPERIENCE
  • Award winning Managed IT Services team
  • Opportunities for career advancement
  • An organization you will be proud to represent
  • Fun, collaborative and supportive culture
  • On-going development and training
  • Established reputation for exceptional customer service for 60 years
  • Forward thinking company mindset
BEST IN CLASS BENEFITS
  • Competitive compensation
  • 401(K) Plan with company match
  • Comprehensive Benefits (Medical, Dental, & Vision)
  • HSA and FSA accounts
  • Exceptional PTO package
  • Partnership perks with the Ravens, Maryland Zoo & National Aquarium
  • Team Community Service Opportunities