IT Support

The IT Analyst focuses on the day-to-day availability and functionality of IT systems in the hotel and resolves standard user issues by troubleshooting end users' problems using ServiceNow ticketing system and hotel's IT knowledgebase.

The IT Analyst is responsible for overseeing all computing technology associated with property applications, point of sales, desktop hardware, networking and computing services at the resort. They will provide maintenance and support for desktop and laptop computers, mobile devices, and provide end-user support for hardware and software problems. Installs, maintains, repairs, administers and troubleshoots equipment and software necessary for smooth operations. This role is full-time on-property role.

Essential Functions:

• Identifies, diagnoses and resolves problems with desktop hardware, applications and networking.
• Configures and deploys end-user desktop hardware, software and peripherals.
• Installing and maintaining hotel IT hardware and software
• Ongoing support and maintenance of the local area networks.
• Setup computer software and hardware for new/existing staff, including new user accounts.
• Coordinates the timely repair of equipment covered by third-party support vendors.
• Produce well written plans, procedures, and documentation.
• Ensure acceptable performance in computing and network systems.
• Maintain complete and accurate software/hardware inventory with the use of automated tools.
• Manage daily PCI-DSS compliance focused tasks such as account terminations and log analysis.
• Monitor server performance, disk space, error logs, and backups of critical systems.
• Maintaining vendor relationships.

Why Work at Hyatt?

• We care for people so they can be their best.
• Enjoy free meals in our colleague cafeteria for every shift worked.
• Free parking on-site
• Discounted & Complimentary hotel room nights.
• Medical, Dental, Vision Insurance – (Full-Time colleagues)
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• Opportunities to work around the world with Hyatt Hotels and Resorts

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

• 2+ years work experience in technical capacity providing end user support and/or supporting & managing a networked computing environment.
• Good analytical and problem solving skills, effective strategic planning and organization, ability to multi-task and prioritize
• Self motivated and capable of working unsupervised
• Excellent communication and customer service skills. Ability to interact with other colleagues in a professional and friendly manner