Ambulatory Clinic Education Specialist

2 weeks ago

Atlanta, Georgia, United States Emory HealthcareEmory University Full time

Description

RESPONSIBILITIES:

  • We are seeking an Ambulatory Clinic Education Specialist to serve as the departmental support partner for new and continuous education, ensuring clinic teams have the necessary workflow knowledge, and support for their operations.

  • Development of positive relationships with clinic leadership team is essential to the role.

  • Will develop a comprehensive knowledge of clinic workflows and be able to support new and continuous education and support for specialty workflows and systems.

  • In partnership with clinic leadership team, develop and maintain onboarding documents, to support the leaders with consistent and comprehensive education during the onboarding experience for staff.

  • Utilizing appropriate resources, create content, maintain materials, and conduct additional training as needed for applications used within a given department.

  • Develops in-depth knowledge of standard operating procedures for reference against onboarding documentation and workflow.

  • Assists leadership team with development of standard work where appropriate.

  • Understands the nuanced nature of different clinic locations, and where standard variations may need to be leveraged within a particular workflow.

  • Utilizes multiple methods of communication and forums to ensure regular, timely, accurate details around information relevant to clinic roles are shared to the teams.

  • Collaborates with other shared department stakeholders including: Operational Excellence, Nursing, Patient Access, Patient Financial Services, Patient Experience, and others, to support education efforts, and ensure consistency of communication and training methods.

  • Supports clinic departments as support for questions, issues, and continued training for end user assistance (remote and 1:1).

  • Acting as the liaison between clinic sections and other central departments.

  • Successful completion of the assigned Epic curriculum, and assignment as an Epic super user is required for this role to support the super users and staff within the ambulatory clinic setting.

  • Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Must have a bachelors degree or equivalent relevant experience in education or training.

  • Experience: At least 2 years of training or education experience is required. Knowledge, skills, and ability requirements:

  • Must be able to demonstrate strong verbal and written communication skills.

  • Strong interpersonal relationship management skills are required.

  • Candidate should be comfortable using a variety of tools to develop and deliver education. (Zoom, Microsoft Teams, PowerPoint, etc.)

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org . Please note that one week's advance notice is preferred.

Connect With Us

Connect with us for general consideration

Division The Emory Clinic

Campus Location Atlanta, GA, 30322

Campus Location US-GA-Atlanta

Department TEC Training Management

Job Type Regular Full-Time

Job Number 144114

Job Category Business Operations

Schedule 8a-5p

Standard Hours 40 Hours

Hourly Minimum USD $28.87/Hr.

Hourly Midpoint USD $38.25/Hr.

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

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