IT Operations Specialist

2 months ago

Minneapolis, United States Clockwork Full time

Position Overview:

As an IT Operations Specialist at Clockwork, you will play a critical role in ensuring the smooth daily operation of our IT systems. This entry-level position focuses on supporting and maintaining the IT functions at Clockwork, providing technical support to employees, and managing IT assets.

Responsibilities:

  • Provide IT Service Support: Be the go-to person for triaging and resolving IT service issues quickly while maintaining a high service quality.
  • Support Office Networking: Assist in maintaining office networks and support a hybrid working environment.
  • Support IT Service Delivery: Ensure the smooth operation of Clockwork's core software tools, including the Atlassian suite (Jira, Confluence, Bitbucket), Slack, Microsoft Teams, and 1Password.
  • Manage the Employee IT Lifecycle: Onboard and offboard employees and contractors (both in-person and virtually), providing necessary access to service delivery tools.
  • Manage the IT Assets: Procure, maintain, and retire IT assets using our MDM solution.
  • Process Improvement: Identify areas for process improvements and deliver solutions that are people-centered and inclusive.
  • Security and Privacy Support: Support efforts to ensure compliance with security and privacy policies.
Required Skills:
  • Basic understanding of IT operations and MacOS.
  • Familiarity with the Atlassian suite and other collaboration platforms.
  • Strong problem-solving skills and attention to detail.
  • Excellent ability to communicate technical concepts clearly, both in writing and verbally, with a strong commitment to documenting processes, playbooks, and developing IT training materials.
  • Familiarity maintaining office networking assets
  • Knowledge of IT asset management practices
  • Basic understanding of security and privacy policies in IT
  • Ability to work effectively in a hybrid work environment
If you were in this role last week, you might have:
  • Helped a new employee set up their workstation using Moysle and get them signed in.
  • Troubleshoot an office network connectivity issue to ensure minimal downtime.
  • Triaged and resolved 20 support tickets
  • Update and maintain inventory records for IT equipment.
  • Train staff on a new AI tool.
  • Assisted in resolving a software issue with the Atlassian suite for a team member
  • Conducted a virtual onboarding session for a new remote employee
  • Documented a new IT process for the company knowledge base
  • Processed the return of IT equipment from a departing employee
*Do you feel you may only meet some requirements in our job post? Clockwork is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about one of our open roles, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

About Clockwork

For more than 20 years, Clockwork has delivered human-centered experiences and right-sized solutions to clients across various industries. We are a values-driven organization: we tell the truth and keep our promises; we're helpful, adaptable, curious, and fueled by challenge.

We strive to create an inclusive and respectful workplace for everyone. Diversity in identities, experiences, and perspectives leads to better solutions for our clients and those they serve. Each new hire brings a unique viewpoint that enriches our company culture. We encourage people from underrepresented communities, including people of color, women, LGBTQ individuals, and people with disabilities, to apply for this job.

Clockwork is committed to providing reasonable accommodations to ensure equal opportunities for all applicants. Please let us know if you need any accommodations during the recruitment process.

Our benefits

In addition to our award-winning company culture, we also offer great benefits like:
  • A hybrid work environment - work remotely or at our iconic headquarters in Northeast Minneapolis - wherever you feel most productive
  • 401k and employer matching program
  • Healthcare, dental, and vision coverage
  • Remote working perks:
    • Annual home office equipment budget
    • Monthly connectivity stipend
  • Family-friendly policies like flexible working schedules, babies-at-work
  • Professional development time and budget
  • A leadership team focused on implementing a race-equity vision
  • A flexible work schedule that encourages ample paid time off and a sustainable working pace
  • Generous, inclusive parental leave - 12 weeks of paid parental leave for primary caregivers and up to 4 weeks of paid parental leave for secondary caregivers
  • 14 paid holidays per year, including Juneteenth, Election Day, and a weeklong winter holiday break
Eligibility
  • Applicants must be currently authorized to work in the United States on a full-time basis. Clockwork is not able to sponsor applicants for work visas at this time.
  • Applicants must be available for synchronous work with team members primarily in the US Central time zone.

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