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Medical Assistant

2 months ago

Dublin, United States Southeast Primary Care Partners Full time

SEMG Medical Assistant Job Description

Certified Medical Assistant-1

Responsibilities

  • Receive and direct phone calls, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients
  • Performs a variety of patient care activities to assist physicians and nursing personnel
  • Delivers quality customer service and maintains established quality control standards.
  • Check-out patients, assist with referral processing, and arrange laboratory services
  • Prepare patients for examination, take vitals, and record patients' health history
  • Set-up EKG machines and other ancillary tests, administer injections and medications, and perform routine specimen collection and tests
  • Prepare equipment and examination rooms, and clean instruments
  • Assist physician with medical treatments, procedures, and exams
  • Manage inventory of medical supplies and equip exam rooms with appropriate supplies
  • Managing messages, prior authorizations, patient calls
Qualifications
  • High school diploma or GED required; completion of an accredited medical assistant certification program at time of hire (w/certification), or within 90 days of employment
  • Excellent interpersonal skills
  • Maintains MA and CPR certifications (and actions required for recertifications) (CPR within 30 days of employment)
  • Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
  • Knowledge of medical terminology
  • Must be detail-oriented and highly organized
  • Firm grasp on medical practices, administrative processes, and organizational policies
  • Knowledge of patient care and examination procedures
  • Must be able to maintain confidentiality at all times
Certified Medical Assistant-2

Responsibilities
  • Perform all responsibilities for MA-1
  • Assist in training and evaluation of new hires
  • Assist in inventory management process
  • Pod leader responsibilities
  • Assisting other MAs and providers in need
  • Assisting MA-Team Lead as directed
  • Maintain all logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
  • Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
  • Assists with daily and monthly quality assurance reviews including emergency kit check off.
Certified Medical Assistant-3

Responsibilities
  • Perform all responsibilities of MA-2
  • Assist in re-evaluation and retraining process for MAs on PIP or other competency improvement plans
  • Make sure early and late MA schedules are set
  • Assist practice manager on clinical tasks as directed
  • Maintain inventory of medical supplies - order, receiving, and returning
  • Assist with patient complaints as needed
  • Guide patients and clinical staff to the proper authority for any issues
  • Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
  • Manage and maintain ortho supply and medication samples closets
Certified Medical Assistant-Team Lead

Responsibilities
  • Perform all responsibilities of MA-3
  • Assist in the supervision of work and performance of clinic staff, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
  • Assist with interviewing new MA candidates and providing input
  • Oversee and train new and existing staff along with the clinic manager.
  • Assist with intake and set-up for patient visits.
  • Assist with the training of medical and lab assistants, and volunteer staff on health education, laboratory, and dispensary services. Assist in providing on-going supervision to same staff.
  • Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review.
  • Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
  • Perform other administrative tasks and clinical care as assigned by the Clinic Manager.
  • Work with Manager to oversee dispensary logs and storage to maintain quality assurance.
  • Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
  • Assist with other administrative projects and tasks as needed.
  • Assists with daily and monthly quality assurance reviews including emergency kit check off.
  • Performs other duties as assigned by management.
  • Team leads are the first chain in the management ladder.
  • Arranges staff to best manage patient flow.
  • Handles problems and complaints from staff members.
  • Any situations that are beyond the team leads abilities will be escalated up to the manager for resolution.
  • Team leads are responsible for their assigned MAs. Duties include ensuring MA tasks are completed and ensuring MA credentials are up to date (with Training and Education assistance).
Note: we do employee Non-Certified Medical Assistants; they are still required to have graduated from an accredited Medical Assistant program and to function at the same competency level as a CMA (tested upon hire and annually via competency assessments), non-certified medical assistants will be eligible for the annual merit program yet will have a lower pay range as compared to Certified Medical Assistants. To be promoted to the next level, certification is required.

Requirements

Physical & Mental Requirements:
  • Ability to lift up to 50 pounds
  • Ability to push or pull heavy objects using up to 100 pounds of force
  • Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving
  • Occasionally requires exposure to communicable diseases or bodily fluids