Coffee Shop Supervisor

2 weeks ago

Point Clear, Alabama, United States PCH, Inc. Full time

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, located on Alabama's Gulf Coast. Nestled on 550 acres of stunning beauty, the Grand combines rich Southern tradition with modern luxury to offer world-class guest experiences. As part of a historic destination known for exceptional hospitality, you'll have the opportunity to contribute to unforgettable moments—The Grand Life is calling; come share it with us

As a Local Market Supervisor, you'll oversee the vibrant Local Market, ensuring that our coffee shop operates smoothly and efficiently. You will lead a dynamic team of Coffee Shop Attendants, inspiring them to deliver exceptional service while preparing barista-inspired drinks and delicious on-the-go breakfast and lunch items. Your leadership will play a crucial role in creating a welcoming atmosphere for our guests and maintaining high operational standards.

Key Responsibilities:

  • Team Leadership: Supervise and mentor Coffee Shop Attendants, fostering a positive work environment and encouraging a strong team dynamic.
  • Operational Oversight: Ensure the coffee shop operates efficiently, overseeing daily activities, including beverage preparation, food service, and guest interactions.
  • Customer Experience: Lead by example in delivering exceptional guest service, ensuring every guest has a memorable experience.
  • Quality Control: Monitor the quality of food and beverages served, maintaining our high standards for taste, presentation, and safety.
  • Staff Training: Conduct training sessions for new and existing team members on coffee preparation, customer service techniques, and health and safety procedures.
  • Inventory Management: Oversee inventory levels, placing orders as necessary, and ensuring the proper storage and rotation of supplies.
  • Financial Accountability: Assist with cash handling, daily revenue reports, and maintaining financial accuracy in all transactions.
  • Health & Safety Compliance: Ensure compliance with health and safety regulations in food handling and preparation, maintaining a safe environment for guests and staff.
  • Reporting: Regularly report to the Local Market Manager on operational performance, team progress, and guest feedback to drive continuous improvement.
Perks & Benefits:

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:
  • Health, Dental, and Vision Coverage: Comprehensive options, including both FSA and HSA plans.
  • 401(k) with Company Match: Plan for your future with our matching retirement plan.
  • Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
  • Opportunities for Growth: Ongoing training and development with room for career advancement.
Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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