Tier II IT Analyst

1 week ago


Washington, United States The Midtown Group Full time

Our federal client is hiring a Tier 2 IT Support Analyst in Washington DC for $25/hr (W2). This is a federal position: You MUST be a US Citizen/Green Card holder to be eligible. We CANNOT accept C2C candidates at this time.

Requirements:

  • Minimum 2 years expertise in supporting desktop operating systems (Windows 7,8.X, 10 Mac OSX 10.10.X)
  • 2 years of expertise in troubleshooting hardware related issue
  • 2 years of experience in troubleshooting complex software related issues
  • 2 years of experience troubleshooting network related issues for both WAN and LAN environments
  • 2 years of experience tracking service request/incidents in a Customer Relationship Management tool
  • 2 years of demonstrable experience making non-technical users comfortable with complex technology concepts
  • 2 years of experience providing customer-oriented results and build an efficient end-user support environment
  • 2 years of experience exhibiting a solid understanding of and ability to utilize performance metrics
  • 2 years of experience with basic Active Directory functions such as: Account Creations, Password Resets and OU Management
  • 2 years of experience with Microsoft Office Suite (Office 2010+ and Office 365)
Nice-to-haves:
  • Experience in a government IT environment (2 years)
  • Microsoft Certifications: MCP Windows 7, Windows 10
  • CompTIA A+
  • CompTIA Network+

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