Level 4 Support Technician
2 months ago
Find out why
eXcell is the employer of choice for contractors Join eXcell and enjoy our generous employee benefitsWe are currently seeking a qualified Level 4 Support Technician to join our client's team at an onsite position in Hillsboro, OR and provide physical Touch / Hardware / Software support to supported labs while taking direction from Client management.
Duties and Responsibilities:
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Create and deploy solutions based on JIRA tickets for custom builds, repairs, and cluster setups
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Resolve JIRA lab support tickets based on priorities defined by Client management
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Ensure solutions / clusters are completed correctly and on timely basis
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Provide updates and clear communications on tickets
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Deploy OS and configure server / clusters as part of a solution deployment
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Troubleshoot Linux and hardware issues
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Facilitate hardware changes, installation, or removal of hardware (CPU, RAM, Storage, Network interfaces, etc.)
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Root cause and resolve hardware and configurations, serial console knowledge
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Follow network security policies on Main Lab and Secure External Datalink (SED) Networks
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Some Window installations may be needed using IT build manage and process but will be infrequent
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Keep the lab space clean, safe, and organized
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Perform cable and rack management
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Rack and Un-rack servers, PDU's, and network gear
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Move equipment to, from and around lab space
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Create shipment documentation and assist with getting shipments over to shipping
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Pick up components from receiving location around campus
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Provide Misc. lab support and complete paperwork / general admin (safety maintenance walkthroughs, lab trainings, etc.)
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Dispose EOL systems, old components and systems no longer needed based on directions provided
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
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Level 4 Support Technician
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Hillsboro, United States eXcell Full timeFind out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits! We are currently seeking a qualified Level 4 Support Technician to join our client's team at an onsite position in Hillsboro, OR and provide physical Touch / Hardware / Software support to supported labs while taking direction from Client...
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