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Salesforce Lead
5 days ago
Role: Salesforce Lead
Location: FL
Experience: 12+ yrs required
We are Hiring an experienced Salesforce Lead Functional Analyst with a strong background in Higher Education to play a key role in an impactful CRM transformation. This position will help shape a high-volume contact center using Salesforce Service Cloud/Call Center to enhance student interactions through chat and call support.
As the Lead Functional Analyst, you'll bring your expertise in Salesforce to facilitate key discussions, configure solutions, and provide strategic insight for a project with a projected go-live in Fall 2025.
Key Qualifications & required skills:
Higher Education Experience: Deep understanding of the unique needs of colleges/universities , Prior Ed experience is required
Salesforce Certification (Admin): Proven proficiency with the platform
Salesforce Service Cloud/Call Center Expertise: Essential for high-volume contact center configuration
Leadership Experience: Minimum 3 years as a functional lead, with involvement in at least 2 Salesforce implementation projects
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