Infrastructure AV Engineer

1 week ago

Santa Clara, United States Netskope Full time
About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

About the role:

We are seeking a skilled Infrastructure AV Engineer to join our team. This role is responsible for designing, implementing, configuring, maintaining, and troubleshooting audio-visual (AV) systems across various corporate environments, meeting spaces, event venues, and other locations. The ideal candidate will have strong technical expertise in AV systems, Unified Communications, network integration, and experience working with modern AV control systems and video conferencing technologies.

As an Infrastructure AV Engineer, you will work closely with cross-functional teams, including IT, Executives, and end-users, to ensure that all AV systems are optimized for performance, scalability, and user experience.
Responsibilities:
  • Design: Collaborate with project stakeholders (clients, internal teams, and architects) to design customized AV solutions for conference rooms, auditoriums, meeting spaces, and other facilities.
  • Installation: Lead the installation of AV systems, including projectors, video walls, audio equipment (speakers, microphones), cameras, and control systems.
  • Wiring & Integration: Install and configure AV infrastructure, including wiring, network connections (Ethernet, HDMI, etc.), and integration with other building systems.
  • AV Control Systems: Configure and integrate AV control systems (e.g., Shure, AMX, Extron) to allow users to control the room's AV components from a single interface.
  • Video Conferencing Systems: Set up and configure video conferencing platforms (e.g., Zoom, Microsoft Teams, Cisco WebEx) to integrate with hardware solutions (cameras, microphones, etc.).
  • Networking: Ensure AV systems are properly connected to the network, configuring IP-based video systems and managing AV over IP (AVoIP) configurations when necessary.
  • System Maintenance: Perform regular maintenance on AV equipment and systems, including calibration, software updates, and firmware patches.
  • Troubleshooting: Quickly diagnose and resolve issues related to audio, video, or system connectivity. Provide support to users to ensure smooth operations during live events or meetings.
  • Repairs & Replacements: Oversee equipment repairs and replacements, working with vendors to ensure the necessary parts are procured and replaced.
  • Training: Provide training and guidance to end-users on how to operate AV equipment and control systems in meeting rooms and event spaces.
  • Support: Offer ongoing technical support for users, troubleshooting and resolving issues as they arise during meetings, presentations, or events.
  • Documentation: Create clear, accessible user manuals and guides for AV equipment usage and troubleshooting.
  • Collaboration: Work with project managers, IT teams, and external contractors to ensure timely and on-budget delivery of AV solutions.
  • Vendor Coordination: Liaise with AV equipment vendors and service providers to procure necessary equipment and resolve service-related issues.
  • Documentation & Reporting: Maintain detailed records of system configurations, installation processes, maintenance schedules, and support logs.
  • System Monitoring: Monitor the performance of AV systems to ensure they are functioning optimally, especially during high-traffic events or meetings.
  • Optimizations: Suggest improvements to existing AV systems to enhance performance and user experience, staying up-to-date with emerging AV technologies and trends.
Requirements:
  • Minimum of 5-6 years of experience in audio-visual system integration,installation, and support. Experience working in corporate AV environments or large-scale event setups is preferred.
  • Proficient with AV hardware (cameras, microphones, speakers, projectors, screens), control systems (Crestron, AMX, Extron), and video conferencing technologies (Zoom, Microsoft Teams, WebEx).
  • Strong understanding of basic networking protocols and AV-over-IP (AVoIP) solutions, including signal routing, video distribution, and network configuration.
  • Strong problem-solving skills, with the ability to troubleshoot AV equipment and resolve issues efficiently in high-pressure environments.
  • Experience designing and implementing integrated AV systems that align with specific business needs and workflows.
  • Experience with video conferencing systems and tools such as Zoom Rooms, Microsoft Teams Rooms, Cisco WebEx, and Skype for Business.
  • Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
  • Strong customer service orientation, with the ability to support end-users and provide timely, effective solutions.
  • Ability to focus on the finer details of system installation,configuration, and troubleshooting.
  • Strong organizational skills with the ability to manage multiple tasks, projects, and deadlines simultaneously.
Preferred:
  • Experience with digital signage solutions (e.g., Scala, BrightSign).
  • Familiarity with room booking systems and integration with AV equipment (e.g., Gmail, Microsoft Exchange, Outlook).
  • Knowledge of AV industry standards and best practices for system design and installation.
  • Experience in large-scale events or conference production environments
Education/Travel:
  • Bachelor's degree in Information Technology, Audio-Visual Technology, Engineering, or a related field preferred. Relevant certifications (e.g., Crestron, Extron, AVIXA CTS) are a plus.
  • This position may require some onsite work at client locations for installations, maintenance, and troubleshooting.
  • Occasional travel, after-hours or weekend support may be required, particularly for live events or critical system maintenance.
  • Ability to lift and carry AV equipment (e.g., projectors, speakers) may be necessary.

#LI-SC1

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

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