Assistant Manager of Support

4 weeks ago

Ohio City, Ohio, United States SentriLock Full time

The Assistant Manager Support is responsible for assisting in the daily management of the Support department. Duties include the direct management of assigned Customer Experience Specialists (CES), coaching/development/assessment of assigned CESs. Ensure the department is equipped and focused to deliver an exceptional customer experience.

Provide first-level management for department

  • Conduct monthly 1:1's and Quick Connects with assigned staff to share new information and keep pace with the personal and professional health of employees
  • Provide coaching and training of staff in an effort to provide world-class customer service and consistently effective technical support
  • Ensure all shifts have adequate staffing so the department can meet their average speed of answer and first call resolution standards
  • Be an available resource to your staff for employee questions, consultations and customer escalations.
  • Be a trusted and confidential resource to your staff
  • Be an agent for change. Enthusiastically promote new or changing products, features and company initiatives
Actively participate in the candidate selection process
  • Participate with the candidate interview process for the CES role
  • Utilize the TTI and DISC profiles to make smart hiring decisions that fit the SentriLock culture
  • Engage in the new hire orientation, training and on-boarding
  • Offer recommendations to continually improve the recruiting and hiring process
  • Oversee the training and development of the new employee -ensure the employee receives your consistent support and mentoring
Continually monitor team performance and advancement
  • Collaborate regularly with eh Quality Analysts to evaluate the performance of your assigned team to identify any coaching needs
  • Create and share comprehensive performance reports with your team
  • Review customer survey results of your team to ensure your employees' are offering a world-class customer experience
  • Work with your employees to develop the needed skills and knowledge needed to increase their permission levels.
  • Encourage your employees to optimize their performance so they can advance to the CES2 level or have other opportunities within SentriLock Create and administer recognition and engagement programs to build employee morale and confidence
Serve as a department liaison to maximize inter-department collaboration
  • Work with the various departments at Sentrilock to ensure all new/updated products and features meet customer and department needs
  • Be an active participant and voice in project meetings to ensure the Support department is well-represented and ready for implementation of new or changes to products/features
  • Serve as an active member of the SentriLock leadership team, support company goals and participate in monthly leadership meetings to share ideas and provide input to support the direction of the company.
Other duties as assigned
  • Participate in projects assigned by manager
  • Maintain and follow ISO standards
  • Seek out and complete appropriate training, development and research
  • Knowledge of department processes
  • Support the mission and goals of the company
  • Uphold our leadership values in your words and actions to build a stronger, healthier SentriLock
Requirements
  • Associates Degree in Business - Preferred
  • 1 year Customer Service Focused Position - Required
  • 1 year Call Center - Required
  • 1+ year Management Duties - Preferred
***This is a hybrid position based in West Chester, OH***

  • Assistant Pool Manager

    2 weeks ago

    Ohio City, Ohio, United States City of Upper Arlington, OH Full time

    Salary: $17.25 - $20.00 Hourly Location : OH 43221, OH Job Type: Seasonal/PT Aquatics for P&R, BCCC Job Number: 00861 Department: Parks & Recreation Division: Aquatics (Seasonal) Opening Date: 11/16/2024 Closing Date: Continuous Description The City of Upper Arlington proudly operates three outdoor pools and is committed to providing safe and healthy...

  • Recreation Assistant Manager

    2 weeks ago

    Ohio City, Ohio, United States City of Columbus, OH Full time

    Salary: $25.56 - $38.36 Hourly Location : Varies by position Job Type: Full-time Job Number: 25-3163-V2 Department: 51 Columbus Recreation and Parks Department Opening Date: 02/20/2025 Closing Date: 5/30/2025 11:59 PM Eastern Definition This Recreation Assistant Manager position will be in the Therapeutic section of the Columbus Recreation and Parks...

  • Educational Assistant for Behavioral Support

    17 hours ago

    Ohio City, Ohio, United States Ohio Department of Education Full time

    Job Overview:The Hamilton County Educational Service Center is committed to providing exceptional educational support to students with special needs. As a Registered Behavior Technician, you will play a critical role in helping us achieve this mission.Responsibilities:Design and implement behavior intervention plans tailored to each student's needs.Work...

  • Transportation Support Manager

    6 days ago

    Ohio City, Ohio, United States CEVA Full time

    CEVA Logistics Company Information: We are a multicultural, global environment with a richly diverse organization operating seamlessly as one company. We aim to attract, motivate, and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain...

  • Parks and Recreation Support Specialist

    5 days ago

    Ohio City, Ohio, United States City of Columbus, OH Full time

    Park Operations RoleThis position plays a vital role in supporting the operations of the City of Columbus's parks and recreation system. As a Recreation and Parks Aide, you will be responsible for performing a variety of tasks related to facility management, equipment maintenance, and customer service.Main ResponsibilitiesFacility Maintenance: Assist with...

  • Industrial Support Manager

    2 weeks ago

    Ohio City, Ohio, United States Safran Full time

    Industrial Support Manager - Cincinnati, OHCompany :SafranJob field : Industrial EngineeringLocation : Ohio , Ohio , United StatesContract type : PermanentContract duration : Full-timeRequired degree : Bachelor's DegreeRequired experience : More than 3 yearsProfessional status : Professional, Engineer & ManagerSalary range : Based on experience#...

  • Recreation Assistant Manager- Community Recreation Center

    2 weeks ago

    Ohio City, Ohio, United States City of Columbus, OH Full time

    Salary: $25.56 - $38.36 Hourly Location : Varies by position Job Type: Full-time Job Number: 25-3163-V1 Department: 51 Columbus Recreation and Parks Department Division: Recreation and Parks Opening Date: 01/07/2025 Closing Date: Continuous Definition Under direction, is responsible for assisting with the management of a recreational center, or developing...

  • Assistant General Manager

    1 week ago

    Ohio City, Ohio, United States Jiffy Lube Full time

    Job Title: Assistant General Manager Location: 1950 S Main StBellfontaine, OH 43311 Compensation: $0.00 - $0.00 Worker Type: Employee Time Type: Full time Job Description: Embark on a rewarding career journey with us today as an Assistant General Manager Enjoy fantastic working hours - from Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to...

  • Store Management Assistant Role

    7 days ago

    Ohio City, Ohio, United States Circle K Stores, Inc. Full time

    Job Title: Store Management Assistant RoleJob Summary:We are seeking an experienced Store Management Assistant to join our team at Circle K Stores, Inc. This is an exciting opportunity for a professional who is passionate about retail and has a proven track record of delivering results.About the Job:As a Store Management Assistant, you will be responsible...

  • Retail Store Assistant Manager

    7 days ago

    Ohio City, Ohio, United States Circle K Stores, Inc. Full time

    Job Title: Retail Store Assistant ManagerJob Summary:We are seeking a highly motivated and experienced Retail Store Assistant Manager to join our team at Circle K Stores, Inc. This is an exciting opportunity for a results-driven professional who is passionate about providing exceptional customer service and leading a high-performing team.About the Job:As a...

  • Recreation and Parks Assistant Director

    5 days ago

    Ohio City, Ohio, United States City of Columbus, OH Full time

    Salary: $52.30 - $78.41 Hourly Location : Varies by position Job Type: Full-time Job Number: 25-0085-V1 Department: 51 Columbus Recreation and Parks Department Division: Recreation and Parks Opening Date: 03/03/2025 Closing Date: 3/31/2025 11:59 PM Eastern Definition The selected incumbent for the Recreation and Parks Assistant Director position will oversee...

  • Recreation and Parks Assistant Director

    3 weeks ago

    Ohio City, Ohio, United States City of Columbus, OH Full time

    Salary: $52.30 - $78.41 Hourly Location : Varies by position Job Type: Full-time Job Number: 25-0085-V1 Department: 51 Columbus Recreation and Parks Department Division: Recreation and Parks Opening Date: 03/03/2025 Closing Date: 3/31/2025 11:59 PM Eastern Definition The selected incumbent for the Recreation and Parks Assistant Director position will oversee...

  • Pool Manager

    2 weeks ago

    Ohio City, Ohio, United States City of Upper Arlington, OH Full time

    Salary: $17.50 - $20.29 Hourly Location : OH 43221, OH Job Type: Seasonal/PT Aquatics for P&R, BCCC Job Number: 00863 Department: Parks & Recreation Division: Aquatics (Seasonal) Opening Date: 11/16/2024 Closing Date: Continuous Description The City of Upper Arlington proudly operates three outdoor pools and is committed to providing safe and healthy...

  • Junior Engineering Assistant

    1 day ago

    Ohio City, Ohio, United States City of Columbus, OH Full time

    **Job Overview**The City of Columbus, OH seeks a highly motivated and detail-oriented Junior Engineering Assistant to join our team. As an entry-level engineering professional, you will assist in the preparation of work orders and contracts, review construction documents for compliance with building and other codes, and prepare technical reports and support...

  • Assistant Retail Store Manager Opportunity

    6 days ago

    Ohio City, Ohio, United States Circle K Stores, Inc. Full time

    Job Title: Assistant Retail Store Manager OpportunityJob Summary:We are seeking an experienced Assistant Retail Store Manager to join our team at Circle K Stores, Inc. This is an exciting opportunity for a professional who is passionate about retail and has a proven track record of delivering results.About the Job:As an Assistant Retail Store Manager, you...

  • Veteran Services Support Associate

    6 days ago

    Ohio City, Ohio, United States County of Delaware, OH Full time

    **Company Overview**\The County of Delaware, OH is seeking a compassionate and reliable individual to serve as a Veteran Services Support Associate. As a vital member of our team, you will provide companionship and social support to local Veterans in Delaware County.\**Job Summary**\\Provide companionship and social support to Veterans through regular visits...

  • Assistant Retail Store Manager Position

    7 days ago

    Ohio City, Ohio, United States Circle K Stores, Inc. Full time

    Job Title: Assistant Retail Store Manager PositionJob Summary:We are seeking an experienced Assistant Retail Store Manager to join our team at Circle K Stores, Inc. This is an exciting opportunity for a professional who is passionate about retail and has a proven track record of delivering results.About the Job:As an Assistant Retail Store Manager, you will...

  • Care Coordination Assistant

    2 weeks ago

    Ohio City, Ohio, United States City of Columbus, OH Full time

    Salary: See Position Description Location : Varies by position Job Type: Full-time Job Number: 25-3111-V2 Department: 50 Columbus Public Health Division: Health Opening Date: 03/14/2025 Closing Date: 3/27/2025 11:59 PM Eastern Definition Position Description: This position provides violence intervention services to at-risk individuals in the Linden...

  • Recreation and Parks Department Director Assistant

    5 days ago

    Ohio City, Ohio, United States City of Columbus, OH Full time

    About the RoleThe Recreation and Parks Assistant Director will serve as a key member of the department's leadership team, overseeing the administration and coordination of various functions. The ideal candidate will have experience in parks and recreation management, with a strong focus on operational efficiency and customer satisfaction.**Key Skills and...

  • Support Staff for Students with Special Needs

    1 day ago

    Ohio City, Ohio, United States Ohio Department of Education Full time

    **Job Summary:**The Hamilton County Educational Service Center is seeking a highly skilled and dedicated Registered Behavior Technician to join our team. As a key member of our educational support staff, you will play a vital role in creating a safe and inclusive learning environment for students with special needs.Responsibilities:Implement individualized...